Customer Support Executive Jobs in Bangalore - Apogee Services Private Limited
Customer Support Executive
Apogee Services Private Limited
Expired
Posted: 27 May 20
Job Description
Customer support executive (Voice and Chat)
Apogee Services Private Limited
0 - 4 years
₹ 2,00,000 - 3,50,000 P.A.
Bengaluru
Job description
- We have come up with a new requirement for a top MNC.
- Profile: Customer support executive (Voice and Chat)
- Position- Contract to hire
- Vartual mode of interview.
- Minimum Qualification: Only graduate
- Location: Bangalore.
- Experience: 0 - 1 yrs experience in call centre / Telecom background.
- Salary package:25 k to 30 K
JD:
- Process customer requests (orders, provisioning, Post activations, billing)
- Provision and management of Consumer and Small Business- NBN Orders
- Validates & Verify customers details provided by Sales from various legacy systems
- Booking of NBN and Telstra appointments for customers
- Remediate the fall out as per the Order remediation guide and Panviva work Instructions
- Escalating the dependencies to the relevant teams for any assistance
- Ensure compliance adherence and timely completion of milestone
- Effective communication on order status to Customers/Stakeholders
- Effective communication with other business units to obtain the required information to successfully manage the Customers order
- Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
- Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
- Take Ownership of and always keep customer commitments
- Seek support and guidance if required
- Demonstrates resilience and flexibility to change
- Sales Order Quality - get things right at First Time up front in order to reduce rework
- We Care - Privacy & Protecting our customer - take all steps to protect customer's privacy
- Answer customer enquiries to appropriate area when necessary.
- Meet prescribed customer service standards and performance objective.
Job Particulars
Education Any Graduate
Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id932955
Job Category Tech Support
Locality Address
State Karnataka
Country India
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