Customer Support Executive Jobs in Bangalore - Black And White Business Solutions
Job Description
Any
Graduate / UG / 10+2 / Diploma/ B.E/B.Tech / B.Sc / BCA / BBA /MCA
/MTech / Freshers / Experience can appear for Multiple MNC BPO's , Free
placement @ Black and White Business Solutions Pvt Ltd
Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization
Shift : Rotational Shifts / UK / US
Experience : Freshers / Experience
Sal : up-to 4.5lpa
Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Day Shift / Rotational Shifts
Designation : Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support / QA (Quality Adviser)
Technical : Trouble shooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting
JOB Role : Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
- Provide World Class Customer Service.
- End to Transaction of Reports.
- Need to maintain Accuracy in Reports.
- Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
- Excellent verbal and written communication skills
- Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Perform problem cause analysis
- Resolve customer queries and achieve customer delight.
- Ability to Identify Opportunity and Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis.