Customer Support Executive Jobs in Bangalore - Black And White Business Solutions
Customer Support Executive
Job Description
Dear Candidate's,
Greeting form Black and White Business Solutions Pvt Ltd.. !!
Huge Opportunities with TOP BPO MNC's Client in Various Domain, Grab opportunity in a day process..
Looking for candidate's having hands on experience in
Technical / Customer Support – Voice / Non Voice
One day Interview Process,....... Just 2 Rounds of Interview, Easy Conversions..
Skill -
Technical Support:
Trouble shooting/Command for IP Adress/RAM/ROM/Networking/ LAN/VAN/WAN/Configuration
/Versions of Windows MS/ Office 365 /Control panel/ internet setting/Pass word reset /Adobe Installation / Web Applications
Customer Support :
Banking / Insurance / Accounts / Medical Billing / Telecom / Social Media/ Airline Ticketing
Designation:-
Technical Support/Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support / Quality Analyst(QA)
Shift : US / Pilot Process / UK /
Australian / UAE /
Graduates : 10+2 / 10+3 /Diploma/ UG / Any
Graduates /Any PG
Experience : 0-5years exp.
Sal : 2lpa upto 5lpa
Job Description:
Roles and Responsibilities
Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
Excellent verbal and written communication skills
Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Perform problem cause analysis
Resolve customer queries and achieve customer delight.
Ability to Identify Opportunity and Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Strong administrative skills: organized, efficient and
versatile
Strong customer service approach to dealing with people
at all levels internal and external