Customer Support Executive Jobs in Bangalore - Black And White Business Solutions

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Designation

Customer Support Executive or Technical Support Executive (Voice process)

Roles and Responsibilities

You would be engaged in 

• Banking / Collections / Mortgage / International / Domestic Voice Process / Telecom Finance / Healthcare / Procurement / Human Resource (Voice Process)

• Technical Support Representative, Desktop support, IT Help desk, Service desk, Telecom, Networking. 

• Engaged in handling calls of Enterprise & different business units (Internal & External)

• Provide World Class Customer Service.

• End to Transaction of Reports.

• Need to maintain Accuracy in Reports.

• Ability to work effectively in a team environment Pleasant, professional, and courteous personality Excellent verbal and written communication skills

• Strong administrative skills: organized, efficient and versatile

• Strong customer service approach to dealing with people at all levels internal and external

Additional information

Rotational Shifts
Graduates freshers with excellent communication skills.
0-5 years exp.
Undergraduates with minimum 6 months exp on papers can also apply.
Immediate joiners.

One day interview process... Appear for multiple companies.

Designation:

1. Customer Support Executive.

2. Technical Support Engineer( Hardware / Software / Networking support).

Responsibilities :

Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W.

Customer support engineer - L1 -  L2

• Coordinate desktop changes to avoid deployment collisions.

• Prepare requests for roll out

• Prioritize change requests

• Create roll out plans for changes requests

• Coordinate implementation process

• Keep track of request and make sure they are implemented as planned

• Participate in incident handling concerning desktop changes.

• Participate in projects concerning bigger desktop changes, for example roll out of new antivirus.

• Microsoft environment knowledge (desktop & server).

• Have some level of technical understanding of the products building up a desktop service.

• Experience from the desktop environment.

• Understanding and experience of change management process.

Technical Requirements :

• Phone support experience necessary.

• Technical Service desk or technical call center experience is necessary.

• Disciplined, systematic problem solving skills required.

• Windows Operating systems

• Clients: Windows7, Windows Vista, Windows XP, Windows 2000

• Servers: Windows 2000, Windows 2003, Windows 2008