Customer Support Executive Jobs in Bangalore - Conneqt Business Solutions
Job Description
Job Purpose:
To Answer queries/resolve problems of customers through Inbound.
Attend Inbound & Outbound calls, sometime respond through email and chat to customers.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Eligibility Criteria:
Good speak, read & Write English & Hindi mandatory.
Able to communicate confidently and politely, with good speaking skills.
Awareness on Banking or Banking products.
Detailed knowledge of intricacies of Banks products and how they compare against competitors.
Good typing skills (Quality & Speed)
Ability to handle telephonic conversations
Good Listening & Comprehension skills
Should be flexible to work in 24/7 shift
Job Particulars
About Company
Merger with e-Nxt Financials Ltd. (Group company)
Won 7 awards including Best Outsourcing Company of the year
2014Won first international business ISO 9001:2008 certification2010Name changed to Tata Business Support Services Ltd. (Tata BSS)20072019Acquired 61.35% stake in Allsec Technologies
Won over 20 awards for BI & Analytics, Digital CX, Digital Customer Excellence in Banking, Best Transitions Design, Best High Potential Development, TBEM, Innovation in Project, CRM, HR & CSR
2017Acquisition of 51% stake by Quess Corp2013Won 11 awards in the areas of Excellence, Leadership, CSR Practice, Best Delivery center, Innovation
Adjudged ‘Emerging Company of the Year’ at the BPO Excellence Awards 2012-13
2008Started First Rural BPO Multi-vendor platform for third party insurance for auto industry Tata Capital and Tata Motors Finance2004Incorporation of the Company as E2E Serwiz Solutions with 80 employees
