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Customer Support Executive Jobs in Bangalore - CrediMe

Customer Support Executive

CrediMe
experience-icon 0 Years
salary-icon 100000 - 300000 Yearly
qualification-icon Any Graduate
Expired

Posted: 19 Nov 19

Job Description

Role/Responsibilities:
1. Manage incoming calls, emails and other customer support functions.
2. Identify and assess customers needs to achieve high customer satisfaction.
3. Build sustainable customer relationships and trust with customer accounts through open and interactive communication.
4. Provide accurate, valid and complete information by using the right methods/tools.
5. Meet personal/customer service team sales targets and call handling quotas.
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
7. Keep records of customer interactions, process customer accounts and file documents
8. Follow communication procedures, guidelines and policies
9. Take the extra mile to engage customers.

Job Particulars

Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id758287
Job Category Tech Support
Locality Address HSR
Country India

About Company

About the company and role:
CrediMe is a well-funded fintech venture being launched this month. We are a global team of 20 people and are building a hard-working, fun-loving, meritocratic culture. We are looking for a rockstar, proactive, self-driven customer service agent to join the team. The person will work closely with the Operations Head. We are looking for a fast paced person who has a strong bias for action and a desire to make an impact on a positive customer experience. The person should be able to work independently without supervision. This is a great opportunity for someone who wants to advance quickly in his/her career.
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