Customer Support Executive Jobs in Bangalore - Elanic
Job Description
Following are the key responsibilities for this role:
- Handle customer query and complaints emails ( via freshdesk)
- Communicate the concerned team via freshdesk(mails)
- Maintain CSAT(Customer Satisfaction Rating) of above 80%
- Maintain AHT (Average handling time) and should have the capability to provide FER ( First Email Resolution)
- Quick learner, detail oriented and ability to adapt to new processes in limited time frame
- Multi-tasking skills and ability to work under pressure
- Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc.
- Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner.
Job Particulars
Role others
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id417101
Job Category BSc/BCA/BBM , Others
Locality Address Koramangala
State Karnataka
Country India
About Company
Elanic is pioneering a shopping experience where women come together to buy and sell fashion. We are building a game-changing women's only social shopping platform, where you can shop from the closets of several women as well as sell your gently used apparel and accessories to your followers and be a style leader.
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