Customer Support Executive Jobs in Bangalore - Emaxlabz Solutions Pvt Ltd

Customer Support Executive
Emaxlabz Solutions Pvt Ltd
Bangalore(Banaswadi , Hebbal , Hennur , Kalyan Nagar , Kammanahalli )
1 to 3+ Years
18000 - 25000 Monthly
Customer Support Executive Jobs in Bangalore - Emaxlabz Solutions Pvt Ltd
Last Date 21 Sep 2021
This Job is Expired

Emaxlabz Solutions Pvt Ltd - Job Details

Date of posting: 23 Jul 21

Shift Timings : US Shift (Monday to Friday)

We have multiple openings for customer support roles for the various processes. Following are the details 

Profile 1 ) Account Recievables Support Responsibilities:

  • Process the daily bucket of invoices/freight bills allotted
  • Verify paperwork's submitted by carriers for completeness, amount, fraud etc. via email/phone
  • Pass the valid paperwork's and escalate invalid paperwork's
  • Email/Upload/Fax the paperwork to Freight Brokers
  • Follow-up with Freight brokers/customers via email/phone on the invoices for correctness of documents, expected dates and payments references
  • Manage all Notes and workflows in the CRM
  • Work in sync with the clients inhouse team and provide all the necessary support
Profile 2 ) Customer Success Responsibilities:
  • Supporting sales team in the documentation process of customers
  • Tracking reports with the sales team and channel partners
  • Coordinating with channel partners and delivering excellent customer experience 
  • Post-sales on-boarding activity management 
  • Track, route, redirect, and coordinate problems to correct resources.
  • Provide first-level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level
  • Follow up with customers, see problems through to resolution & collect feedback.

Ultimately, you will help establish the firm’s reputation as a company that offers excellent customer support during all sales and after-sales processes.

The Ideal candidate

  • Minimum 1 year of experience in Customer Support, Collections, Account Receivables, Account Payables (International process)
  • Strong communication skills (Written & Verbal),Good troubleshooting and multi-tasking skills.
  • Solution-Oriented-Approach and strong Problem-solving skills.
  • Has the ability to work with others as a Team-Player in all conditions
  • Is a hustler & can thrive in a fast-paced start-up environment

Job Summary

Job Type : Full Time
Hiring Process : Written-test, Face to Face Interview, Telephonic Interview
Who can apply : Experienced (1 to 3+ Years)
State : Karnataka
Country : India

About Emaxlabz Solutions Pvt Ltd

eMaxlabz Solutions is a Logistics Support Services provider with growing knowledge of working with clients in the US market since 2013. It is our mission to accommodate each customer and offer customized solutions specific to their requirements. We focus on end-to-end Logistics and associated industries including Freight Brokers, 3PL, Carriers, Factoring, Technology, and other Logistic Service Providers.

This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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