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Customer Support Executive Jobs in Bangalore - Frontizo Business Services

Customer Support Executive
Frontizo Business Services
Frontizo Business Services
Last Date 11 May 2018

Frontizo Business Services - Job Details

Date of posting: 12 Mar 18

Summary of Responsibilities                          

  • A Frontizo Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all e-retail customers.  
  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. 
  •  Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment
Knowledge and Skills required
  • Communication Skills:
  • Strong communication skills (written and verbal)
  • Good comprehension skills – ability to clearly understand and state the issues customers present
  • Ability to concentrate – follow customers issues without distraction to resolution
  • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently. 
  • Ability to successfully adapt to changes in the work environment
Computer Knowledge/Skills:
  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer will be a plus
  • Demonstrates understanding of the Internet, e retail  website.
  • Proficient knowledge of email applications will be a plus
Customer Focus and Problem Solving Skills:
  • Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment. 
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to empathize with and prioritize customer needs. 
  • Ability to maintain composure in highly escalated situations
  • Demonstrates conflict resolution, negotiation, and de-escalation skills, Ability to approach problems logically and rationally
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
  • They will be creative and analytical problem solvers with a passion for excellent customer service

Hiring Process : Written-test, Face to Face Interview

About Frontizo Business Services

About US : Frontizo Business Services Private  Limited.

Frontizo Business Services Private Limited is a joint venture between Amazon Asia and Patni Group, based out of Bangalore. At Frontizo, our vision is to be customer centric company that transforms the way our ecommerce customers buy and interact online; to build a place where people set high bar on customer obsession.  Frontizo offers employees excellent learning and growth opportunities within the organization. We have a strong culture and best practices that consistently display leadership attributes required for a fast paced, growing and challenging environment.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Frontizo Business Services recruiting Customer Support Executive fresher’s in Bangalore. The Frontizo Business Services vacancies for Customer Support Executive is filled through Written-test, Face to Face Interview etc.
Frontizo Business Services jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BBA/BBM, BSc, BCA, 12th Pass (HSE), B.Arch, Diploma, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Frontizo Business Services recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Frontizo Business Services and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Frontizo Business Services and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.