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Customer Support Executive Jobs in Bangalore - Frontizo business services Private Limited

Customer Support Executive
Frontizo business services Private Limited
Customer Support Executive Jobs in Bangalore - Frontizo business services Private Limited
Last Date 19 Feb 2018

Frontizo business services Private Limited - Job Details

Date of posting: 21 Dec 17

Summary of Responsibilities

  • A Frontizo Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all e-retail customers. 
  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. 
  • Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment

Knowledge and Skills required

Communication Skills:

  • Strong communication skills (written and verbal)
  • Good comprehension skills – ability to clearly understand and state the issues customers present
  • Ability to concentrate – follow customers issues without distraction to resolution
  • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently. Ability to successfully adapt to changes in the work environment

Computer Knowledge/Skills:

  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer will be a plus
  • Demonstrates understanding of the Internet, e retail  website.
  • Proficient knowledge of email applications will be a plus

Customer Focus and Problem Solving Skills:

  • Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment. Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to empathize with and prioritize customer needs. Ability to maintain composure in highly escalated situations
  • Demonstrates conflict resolution, negotiation, and de-escalation skills, Ability to approach problems logically and rationally
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service

Preferred Qualifications:Minimum qualification is. Any graduate/ Under graduation./ Diploma

  • Frontizo is an equal opportunities employer.
  • We believe passionately that employing a diverse workforce is central to our success.
  • We make recruiting decisions based on your experience and skills.
  • We value your passion to discover, invent, simplify and build.
  • We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Job Summary

Job Type : Full Time
Job Category : Diploma,BSc/BCA/BBM,Tech Support
Hiring Process : Written-test, Face to Face Interview
Who can apply : Freshers

About Frontizo business services Private Limited

About US : Frontizo Business Services Private  Limited.Frontizo Business Services Private Limited is a joint venture between Amazon Asia and Patni Group, based out of Bangalore. At Frontizo, our vision is to be customer centric company that transforms the way our ecommerce customers buy and interact online; to build a place where people set high bar on customer obsession.  Frontizo offers employees excellent learning and growth opportunities within the organization. We have a strong culture and best practices that consistently display leadership attributes required for a fast paced, growing and challenging environment.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Frontizo business services Private Limited recruiting Customer Support Executive candidates nearby Bangalore.Frontizo business services Private Limited vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Frontizo business services Private Limited Company recruits a lot of candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Customer Support Executive position in Frontizo business services Private Limited. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Frontizo business services Private Limited recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Frontizo business services Private Limited and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Frontizo business services Private Limited and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Frontizo business services Private Limited and near your city and get a secured career.