Customer Support Executive Jobs in Bangalore,Hyderabad - MOP Networks Pvt Ltd
Customer Support Executive
Job Description
- Experience: 1-3 yrs
- Job Location: Hyderabad/ Bangalore
Job Duties:
- Responding to issues such as service inquiries, problem resolution, and retaining accounts.
- Handling customer escalations and all customer relations issues.
- Writing reports and business correspondence.
- Relaying information in a concise and clear manner.
- Managing customer expectations.
- Building customer relationships and loyalty.
- Quickly researching and investigating issues that concern a customer.
- Managing customer service teams, processes, and policies.
- Creating work schedules.
- Conducting visual observations of how staff speak to customers.
- Allocating staff resources.
- Preparing daily, weekly, and monthly reports for senior managers.
- Coaching and developing team members in soft skills.
- Assessing the customer service department’s operational performance against set targets.
- Promoting products and services.
Customer Support Skills and Qualifications:
- Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Help Desk Experience, Emphasizing Excellence
Job Particulars
About Company
Mad Over Poker (MOP) is home to Online Poker in India. We pride ourselves on the quality of our gaming software, providing you with an unparalleled experience with the promise of online safety and security. We cater to all levels of players, be it a poker beginner or a champ and guarantee that with our wide selection of games and tournaments Mad Over Poker is where all the action is !
MOP intends to build something extraordinary. Choose from our wide range of tournaments and daily freerolls or just play amongst your friends across India. Our multiple device offerings (desktop client, direct play, and mobile app) and a dedicated customer support team ensures that you get to be mad about the game.
Get playing. Get winning. Get Mad Over Poker!