Customer Support Executive Jobs in Bangalore - Indian MNC
Job Description
Customer Support Executive Responsibilities:
Managing a team of representatives offering customer support.
Overseeing the customer service process.Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
A bachelor’s degree in administration or related field.
A minimum of 3 years' experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.Knowledge of CRM systems.Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.
Customer Service Representative Qualifications / Skills:
Customer Service Representative Qualifications / Skills:
Customer service.Product knowledge.
Market knowledge.
Quality focus.Problem solving.
Documentation skills.
Phone skills.Listening.
Job Particulars
Education Diploma, B.Com, BBA/BBM, BCA, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Written-test, Telephonic Interview
Employment TypeFull Time
Job Id1229768
Job Category Diploma , BSc/BCA/BBM , Tech Support , Work from Home
Locality Address Nagawara
State Karnataka
Country India
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