Customer Support Executive Jobs in Bangalore,Mumbai,Chennai - WBG Systems
Customer Support Executive
WBG Systems
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 14 Apr 20
Job Description
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills :
1. Proficiency in MS Office: Word and Excel, PC Operations, web-browsing and web-navigation
2. Exceptional time-management, organisational and problem-solving skills
3. Excellent oral and written communication skills
4. Strong attention to detail
5. Good listening skills and rapport-building
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id914556
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address T. Nagar
State Karnataka, Maharashtra, Tamil Nadu
Country India
About Company
WBG SYSTEMS a provider of Technology, Outsourcing & Consulting Services and Solution provider in Media Productions. The corporate Profile and Management holds a Deep industry and business process knowledge, a partnership approach, comprehensive service offerings and a proven track record enable WBG Systems to deliver business value to many of the world’s leading companies.
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