Customer Support Executive Jobs in Bangalore - PinkBlue.in
Job Description
- Greet customers warmly and ascertain problem or reason for
calling
- Answers incoming customer calls regarding billing issues,
product problems, and general client concerns. Provide appropriate solutions
and alternatives within the time limits and follow up to ensure resolution.
- Provide accurate, valid and complete information by using
the right methods/tools
- Resolve customer complaints via phone, email, or social
media.
- Responsible for maintaining a high level of professionalism
with clients and working to establish a positive rapport with every caller.
- Resolves product problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and explaining the
best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
- Update customer information in the customer service database
during and after each call.
- Build sustainable relationships of trust through open and interactive
communication.
- Go the extra mile to engage customers.
- Impact the company’s bottom line by problem solving and
turning frustrated clients into repeat customers.
- Take payment information and other pertinent information
such as addresses and phone numbers.
- Ability to remain professional and courteous with customers
at all times.
- Work with customer service manager to ensure proper customer
service is being delivered.
- Compile reports on overall customer satisfaction.
- Contribute to team effort by accomplishing related results
as needed.
- Work with the management team to stay updated on product
knowledge and be informed of any changes in company policies.
Requirements:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time
effectively
Job Particulars
About Company
PinkBlue is an IIM/IIT alumni start-up in the healthcare supplies space. We operate the largest B2B e-commerce platform for clinical supplies in India, and offer a SaaS solution for clinics and hospitals to manage their inventory and purchases out of a single window. In simple terms, clinics and hospitals across the country buy their raw materials from us. We are focused on solving the supplychain efficiency problem, which leads to 25-30% wastage in the space, by bringing in enterprise process automations and high-end analytics, which would be a first for the industry globally. We are working towards building a fully automated, integrated supplychain solution, which ensures the highest levels of efficiency, while demanding zero effort from every other stakeholder. As we get there, we should be able to have a significant impact on the healthcare costs in the country.
We are the front-runners in this space in terms of the quality and size of the team, the number of customers and suppliers we work with, and in thought leadership. We are an important part of the raising B2B e-commerce wave in India, and have a large market opportunity in front of us. We understand that continuously attracting rockstar talent in every facet of the business, be it Technology, Operations, Marketing, Business Development, Strategy or anyother focus area, is a critical step in ensuring we attain our potential of becoming a $1 Bn business over the next 5-7 years. If you have an entrepreneurial bent of mind, enjoy start-up environments, and want to change the world, you might just fit the bill.
