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Customer Support Executive Jobs in Bangalore - PinkBlue.in

Customer Support Executive
PinkBlue.in
Bangalore(HSR )
BBA/BBM, BSc, BCA, BE/B.Tech, BSW, BEd, B.FashionTech, BFA, B.F.Sc(Fisheries), B.Design, B.P.Ed, B.Com, BA
2014 - 2017
0.6 to 2 Years
PinkBlue.in
Last Date 22 May 2018

PinkBlue.in - Job Details

Date of posting: 23 Mar 18

  • Greet customers warmly and ascertain problem or reason for calling
  • Answers incoming customer calls regarding billing issues, product problems, and general client concerns. Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Resolve customer complaints via phone, email, or social media.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Resolves product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Update customer information in the customer service database during and after each call.
  • Build sustainable relationships of trust through open and interactive communication.
  • Go the extra mile to engage customers.
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Ability to remain professional and courteous with customers at all times.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Compile reports on overall customer satisfaction.
  • Contribute to team effort by accomplishing related results as needed.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Requirements:

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Hiring Process : Face to Face Interview, Telephonic Interview

About PinkBlue.in

PinkBlue is an IIM/IIT alumni start-up in the healthcare supplies space. We operate the largest B2B e-commerce platform for clinical supplies in India, and offer a SaaS solution for clinics and hospitals to manage their inventory and purchases out of a single window. In simple terms, clinics and hospitals across the country buy their raw materials from us. We are focused on solving the supplychain efficiency problem, which leads to 25-30% wastage in the space, by bringing in enterprise process automations and high-end analytics, which would be a first for the industry globally. We are working towards building a fully automated, integrated supplychain solution, which ensures the highest levels of efficiency, while demanding zero effort from every other stakeholder. As we get there, we should be able to have a significant impact on the healthcare costs in the country.

 We are the front-runners in this space in terms of the quality and size of the team, the number of customers and suppliers we work with, and in thought leadership. We are an important part of the raising B2B e-commerce wave in India, and have a large market opportunity in front of us. We understand that continuously attracting rockstar talent in every facet of the business, be it Technology, Operations, Marketing, Business Development, Strategy or anyother focus area, is a critical step in ensuring we attain our potential of becoming a $1 Bn business over the next 5-7 years. If you have an entrepreneurial bent of mind, enjoy start-up environments, and want to change the world, you might just fit the bill.

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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PinkBlue.in recruiting Customer Support Executive Experienced(0.6 to 2 Years) candidates in Bangalore(HSR ). The PinkBlue.in vacancies for Customer Support Executive is filled through Face to Face Interview, Telephonic Interview etc.
PinkBlue.in jobs for Experienced(0.6 to 2 Years) candidates are very common in nature as the company recruits a lot of Experienced(0.6 to 2 Years) candidates every year based on the skills -Customer Service. The candidates with BBA/BBM, BSc, BCA, BE/B.Tech, BSW, BEd, B.FashionTech, BFA, B.F.Sc(Fisheries), B.Design, B.P.Ed, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(0.6 to 2 Years) candidates applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to PinkBlue.in recruitment, Experienced(0.6 to 2 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of PinkBlue.in and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of PinkBlue.in and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.