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Customer Support Executive Jobs in Bangalore - Rapido

Customer Support Executive
Rapido
2 to 3+ Years
15000 - 17000 Per Month
Customer Support Executive Jobs in Bangalore - Rapido
Last Date 14 Apr 2018

Rapido - Job Details

Date of posting: 13 Feb 18

Job Summary

  • We are looking for people who are quick and can think on their feet. 
  • You will be pivotal in providing our customers a seamless experience and help us solve their problems and give them an end to end solution making them get the best of our platform. 
  • Working on mail support, chat support plus calls if need. 
Responsibilities and Duties
Desired Skills/Experience

  • Should have 2 – 4 years of experience preferable in email support & chat.
  • Shift timings will be 2 PM - 11 PM (Fixed shift)
  • Handling customer complaints/analysing statistics & other data to determine the level of customer satisfaction
  • Education Qualification: 12th grade Passed/Diploma/ undergraduate/ Graduate (any stream)
  • A master of multi-tasking through various systems, screens, and tasks during customer interaction.
  • Solid working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel),as well as ability to learn and adapt to new software technologies.
  • Managing the Ticketing system to ensure visibility of status to Customer and internal teams
  • Defining ticketing metrics and turnaround times for the Catalogue team
  • Should have good communication and acknowledging skills
  • Strong Knowledge of email etiquette Principles
  • If needed should call the customer and close the case. should able to handle mails and resolve them within the TAT assigned.
  • Being able to accurately diagnose situations and process contingency

Job Summary

Job Type : Full Time
Job Category : Diploma,BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (2 to 3+ Years)

About Rapido

Rapido is a next-generation product disrupting the last mile connectivity for the people, developed by a bunch of IIT graduates. Founded in 2015, Rapido has been making life easier for people ever since, solving the ever-growing intra-city traffic hassles in the most economical way.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Rapido recruiting Customer Support Executive Experienced(2 to 3+ Years) candidates candidates nearby Bangalore.Rapido vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Rapido Company recruits a lot of Experienced(2 to 3+ Years) candidates candidates every year based on the skills Customer Care Executive, Voice Support. The candidates with BBA/BBM, BSc, Vocational Training, 12th Pass (HSE), Diploma, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Customer Support Executive position in Rapido. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Rapido recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Rapido and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Rapido and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Rapido and near your city and get a secured career.