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Customer Support Executive Jobs in Bangalore - Rapido

Customer Support Executive
Rapido
2 to 3+ Years
15000 - 17000 Per Month
Rapido
Last Date 14 Apr 2018

Rapido - Job Details

Date of posting: 13 Feb 18

Job Summary

  • We are looking for people who are quick and can think on their feet. 
  • You will be pivotal in providing our customers a seamless experience and help us solve their problems and give them an end to end solution making them get the best of our platform. 
  • Working on mail support, chat support plus calls if need. 
Responsibilities and Duties
Desired Skills/Experience

  • Should have 2 – 4 years of experience preferable in email support & chat.
  • Shift timings will be 2 PM - 11 PM (Fixed shift)
  • Handling customer complaints/analysing statistics & other data to determine the level of customer satisfaction
  • Education Qualification: 12th grade Passed/Diploma/ undergraduate/ Graduate (any stream)
  • A master of multi-tasking through various systems, screens, and tasks during customer interaction.
  • Solid working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel),as well as ability to learn and adapt to new software technologies.
  • Managing the Ticketing system to ensure visibility of status to Customer and internal teams
  • Defining ticketing metrics and turnaround times for the Catalogue team
  • Should have good communication and acknowledging skills
  • Strong Knowledge of email etiquette Principles
  • If needed should call the customer and close the case. should able to handle mails and resolve them within the TAT assigned.
  • Being able to accurately diagnose situations and process contingency

Hiring Process : Face to Face Interview

About Rapido

Rapido is a next-generation product disrupting the last mile connectivity for the people, developed by a bunch of IIT graduates. Founded in 2015, Rapido has been making life easier for people ever since, solving the ever-growing intra-city traffic hassles in the most economical way.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Rapido recruiting Customer Support Executive Experienced(2 to 3+ Years) candidates in Bangalore. The Rapido vacancies for Customer Support Executive is filled through Face to Face Interview etc.
Rapido jobs for Experienced(2 to 3+ Years) candidates are very common in nature as the company recruits a lot of Experienced(2 to 3+ Years) candidates every year based on the skills . The candidates with BBA/BBM, BSc, Vocational Training, 12th Pass (HSE), Diploma, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(2 to 3+ Years) candidates applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Rapido recruitment, Experienced(2 to 3+ Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Rapido and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Rapido and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.

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