Customer Support Executive Jobs in Bangalore - Razorpay
Customer Support Executive
Razorpay
0 to 0.6 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 19 Jun 19
Job Description
Job Description :
- Resolve customer tickets over Freshdesk, call, live chat, and social media.
- Quick turnaround time to answer customer queries and maintain the right categorization of tickets.
- Identify and assess customers’ needs to achieve customer satisfaction and deliver quality responses.
- Follow communication procedures and guidelines.
- Go the extra mile to engage customers and keep them happy.
- Collect and pass feedback to the respective stakeholders bring in impactful solutions.
- You will be able to interact with some of the largest new age businesses in the country including E-commerce, Travel, that we support.
- Who we think will be a great fit?You have a passion to get things done and you are process oriented.
- You like to work in collaboration ina team but are independent enough to take quick decisions on your own.
- You are always the first one to adopt changes and explore new tools.
- You like to learn new things and want to work with smart people and have fun building something great. If this sounds like you, you will fit right in at Razorpay.
- Knowledge about a customer support app or CRM , such as Freshdesk.
- Interpersonal skills - Friendly and pleasant demeanor over phone and email.
- Communication skills - Exceptional verbal and written communication● Listening skills - Understand, anticipate and resolve customer inquiries and issues in a friendly,helpful manner.
- Attention to detail and accuracy - Excellent organizational skills and multitasking skills.
- Customer service orientation - Passionate about customers. Cares as much about the customer as the organization.
- Strong affinity for people and the ability to get along with everyone.
- Takes initiatives - Quickly and thoroughly solve customer problems when deliveries,transaction or experience do not go 100% as planned.
- Flexible to work in shifts and on weekends
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 0.6 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id638942
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address Koramangala
State Karnataka
Country India
About Company
Here is giving you a quick heads-up about us :
With more and more Businesses,Banks and other Institutions coming online and unprecedented growth of e-Commerce, there is strong need for hassle free Payment Processes for millions of consumers along with better Payment Systems and underlying Infrastructure for Businesses and Institutions.Here comes Razorpay, which has disrupted and revolutionised Payments Industry
We being India's first converged Payments Solutions Company. We provide cutting-edge Technology enabled full stack Payment Solutions. Our Payment Solutions come with secure, clean, developer-friendly, hassle-free integration like Payment Gateway and other 2.0 Solutions like Smart Collections,Subscriptions,Invoices and Payment URLs.
As part of our 2.0 Strategy, we are evolving into a full stack financial services by foraying into enterprise lending segment and the introduction to unified payments interface (UPI) 2.0 on our platform,will also attract large merchants in the e-commerce segment. Our recently launched Vendor Payment Solutions will help our SME clients with Account Payables while we embark towards providing end to end Financial Management Services to our Clients.
Established in 2013, the company has around 100 K merchants and is one of two Indian companies to be a part of Silicon Valley’s famed alumni, Y Combinator(winter,2015). Apart from this, we are the only Indian company to make it to influential startup accelerator Y Combinator's list of top 100 alumni companies based on valuation.Funded by marquee VCs like Tiger Global, Matrix Partners and US based Financial Services MNC Mastercard and Angel Investors(Founders of Unicorn companies and other leading investors) include Naveen Tewari, Kunal Bahl, Punit Soni, Rohit Bansal, Kunal Shah, Ram Shriram and Justin Kan.Our clients include Airtel, IRCTC, Goibibo etcRazorpay has been ranked 9 out of 25 '2018's Top Startups to work for in India' by LinkedInRazorpay has been recognised among ‘India’s Top 50 Great Mid-Size Workplaces’ by the Great Place to Work (GPTW) Institute. Great Place to Work recognition is one of the most prestigious workplace achievements for an organisation across the globe and Razorpay has been ranked 25th as India’s Best Companies (Mid-Size) to work for. The recognition is bestowed after a careful assessment of various parameters including level of trust that the employees feel towards the management, respect and fairness at workplace, the sense of pride they feel for being associated with the Company and the overall workplace camaraderie
With more and more Businesses,Banks and other Institutions coming online and unprecedented growth of e-Commerce, there is strong need for hassle free Payment Processes for millions of consumers along with better Payment Systems and underlying Infrastructure for Businesses and Institutions.Here comes Razorpay, which has disrupted and revolutionised Payments Industry
We being India's first converged Payments Solutions Company. We provide cutting-edge Technology enabled full stack Payment Solutions. Our Payment Solutions come with secure, clean, developer-friendly, hassle-free integration like Payment Gateway and other 2.0 Solutions like Smart Collections,Subscriptions,Invoices and Payment URLs.
As part of our 2.0 Strategy, we are evolving into a full stack financial services by foraying into enterprise lending segment and the introduction to unified payments interface (UPI) 2.0 on our platform,will also attract large merchants in the e-commerce segment. Our recently launched Vendor Payment Solutions will help our SME clients with Account Payables while we embark towards providing end to end Financial Management Services to our Clients.
Established in 2013, the company has around 100 K merchants and is one of two Indian companies to be a part of Silicon Valley’s famed alumni, Y Combinator(winter,2015). Apart from this, we are the only Indian company to make it to influential startup accelerator Y Combinator's list of top 100 alumni companies based on valuation.Funded by marquee VCs like Tiger Global, Matrix Partners and US based Financial Services MNC Mastercard and Angel Investors(Founders of Unicorn companies and other leading investors) include Naveen Tewari, Kunal Bahl, Punit Soni, Rohit Bansal, Kunal Shah, Ram Shriram and Justin Kan.Our clients include Airtel, IRCTC, Goibibo etcRazorpay has been ranked 9 out of 25 '2018's Top Startups to work for in India' by LinkedInRazorpay has been recognised among ‘India’s Top 50 Great Mid-Size Workplaces’ by the Great Place to Work (GPTW) Institute. Great Place to Work recognition is one of the most prestigious workplace achievements for an organisation across the globe and Razorpay has been ranked 25th as India’s Best Companies (Mid-Size) to work for. The recognition is bestowed after a careful assessment of various parameters including level of trust that the employees feel towards the management, respect and fairness at workplace, the sense of pride they feel for being associated with the Company and the overall workplace camaraderie
Jobs By Location
Bangalore
Kolkata
Chennai
Hyderabad
Ahmedabad
Pune
Mumbai
Noida
Gurgaon
Delhi
Others also searched for
Job & career videos Subscribe
