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Customer Support Executive Jobs in Bangalore - Smartcoin financials

Customer Support Executive

Smartcoin financials
Expired

Posted: 01 Jul 21

Job Description

Requirements

  • Excellent communication skills (written and verbal).
  • Ability to communicate correctly and clearly with all customers.
  • Excellent documentation skills.
  • Good comprehension skills ability to clearly understand and state the issues customers present.
  • Ability to concentrate and follow customers' issues without distraction to resolution.
  • Good composition skills with the ability to compose a grammatically correct, concise, and accurate written response.
  • Work successfully in a team environment as well as independently.
  • Ability to use a desktop computer system.
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer.
  • Excellent typing skills.
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
  • Demonstrates an ability to successfully navigate websites.
  • Demonstrates a proficient knowledge of email applications.
  • Demonstrates an ability to learn in various media.
  • Ability to successfully adapt to changes in the work environment.

Customer Focus

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
  • Ability to empathize with and prioritize customer needs.
  • Demonstrates interpersonal skills with a diverse customer base.
  • Demonstrates conflict resolution, negotiation, and de-escalation skills.
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
  • Ability to determine customer needs and provide appropriate solutions.
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Flexible with the working schedule; may be expected to work weekends, holidays, and events.
  • Ability to work overtime as required by the business.

Problem Solving Skills

  • Effective problem-solving skills including decision making, time management, and immediate prioritization of tasks as assigned.
  • Ability to approach problems logically and rationally.
  • Action-oriented and self-disciplined.
  • Organized and detail-oriented.
  • Ability to quickly and effectively prioritize work time in various departments to meet the business needs.
  • Ability to maintain composure in highly escalated situations.
  • Candidates should be comfortable in a multi-tasking, high-energy environment. They should be creative and analytical problem solvers with a passion for excellent customer service.

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1242026
Locality Address Marathahalli
Country India

About Company

About SmartCoin :SmartCoin Financials is India's Fastest growing, fully-automated next-gen Fintech company aiming to address the credit requirements of innumerous self-employed micro-entrepreneurs, micro-merchants and middle/lower-income salaried individuals. SmartCoin was conceived in 2016 with a mission to provide financial inclusion to the underserved market with its headquarters in Bengaluru. The company has been facilitating micro-credit through its cutting-edge app and has witnessed rapid growth with over 5 million+ users and 1 million+ loan disbursed through its AI & ML-powered modules in over 17000 pin codes across India. SmartCoin's app-based credit platform offers instant credit options through 100% automation at a pan-India scale. The company has been supported by reputed fintech investors like LGT Lightstone, Accion Venture Lab, Unicorn India Ventures etc. SmartCoin has been recognized nationally and internationally for its efforts at Google's Launchpad Accelerator, Global Inclusive50 by MetLife, VISA, IFC, etc.Our Culture :Do you thrive on working on cutting edge technology? Working with innovators in the early stages of ideas, products, or platforms? Do you want to transform an industry? Crave new challenges and solving hard customer problems using the latest in software technology?- As a developer/product manager at SmartCoin, you will use the latest technologies to create amazing, customer-focused products. Come help us re-imagine our solutions to provide world-class, best of breed solutions to delight our customers. Make a major impact on the FinTech industry.
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