Customer Support Executive Jobs in Bangalore - Talent1 HRSolutions
Job Description
Job Description:
- Develop strong customer relationships and will be responsible to resolve queries of the customers through Chat within the assigned TAT
- Build strong customer relationships as part of the CX team
- Manage and take ownership of the resolution process for all customer related issues
- Handle high anxiety customers with a composed attitude
- Troubleshoot functional and non-functional issues correctly and clearly to external customers and internal stakeholders
- Work independently and make decisions with little or no guidance
- Should be willing to work for customers without having constraints to timings/shifts
- Capturing right VOC and data which can be utilized for further process changes and improvements
- Strict adherence to company policies and processes
- Flexible in learning different processes and be cross-skilled in various functions
- Required to outcall customers on certain issue types/situations where a customer would request for a call back/situations where the issue is not clear via chat (Optional)
Eligibility Criteria:
- Minimum of 1 year experience handling live chat
- Typing Speed of 42 WPM with 95% accuracy
- Excellent spoken and written language skills with an ability to compose a grammatically correct, concise and accurate written responses
- Should be well verse in both English and Hindi Languages
- Excellent interpersonal skills, with the ability to troubleshoot functional and non-functional issues correctly and clearly to external customers and internal stakeholders.
Job Particulars
About Company
TALENT1 HRSOLUTIONS is a manpower consulting firm providing services at Bangalore. It is a unique and flourishing Human Resource Consultancy. To say literally we started with no INVESMENT. But we invested our confidence, sincerity, serious in work, 24 hours effort and a self-commitment to our customers (Both clients & candidates). This company is known for offering best recruitment solutions possible, to both IT and Non-IT industries. We host a wide spectrum of Placement Services namely HR Services, Campus Placement, Outsourcing Services, and Manpower Recruitment Services. TALENT1 HRSolutions has gained a considerable network of contacts and a database of quality Candidates, which is generated through networking, referrals and advertising across a wide range of media. Our primary goal is to assist our clients with building the strongest management teams possible. To that end, we endeavor to thoroughly understand our clients' staffing objectives and profile the skills and background required for a job. We effectively understand our client’s manpower requirements and have been successfully delivering to their ongoing demands that are best suited to our clients' needs.
We match the best between the company and the candidate we are committed to supporting our clients. Manpower needs in industries like Automobile industry, Banking, Engineering, Hospitality, IT, Medical, Media, Operation & maintenance, pharmaceutical, Telecom etc. We render Professional Outsourcing Service to small, medium as well as large companies across various sectors around the globe. Supplying Chain Management of people has always been an important part of any long-term business strategy. Creating a supply chain is a key part of successfully attracting the right staff at the right price. Providing meaningful statistical data on the basis of agency performance. Our commitment is not to be the biggest but to be the best recruitment firm. We specialize in “N” number of industries and our clients include small to large size firms. We give all our clients the best of services, irrespective of the size of the business contract.
