Customer Support Executive Jobs in Bangalore - ZNB VENTURES PVT LTD
HOT JOBCustomer Support Executive
0 Years 
18000 - 22000 Monthly 
M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, No Education/Schooling, BFA, BSW, Other Course 
Job Description
Job functions:
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Contribute to team effort by accomplishing related results as needed
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via email or social media
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
Job Particulars
About Company
ZB Ventures is at the forefront of e-commerce and online branding through the building and implementing of innovative online strategies that are devised to be customer-centric. We primarily focus on providing online retailers with e-commerce solutions in forms of design & content creation, data-driven targeted marketing & growth hacking, product launching & distribution, among others. ZB Ventures has consistently built brands and purposeful consumer products that have generated millions of dollars in revenue worldwide in the beauty, health and electronics categories. We strive to become a preeminent trendsetter in this rapidly growing multi-billion dollar industry. We are looking for passionate people in their respective fields to join our team and grow with us to the next level.
Above all we prefer an out of the box thinker who is proactive, finds efficient ways to speed things up by 2X times than the rest of the crowd to achieve accelerated results and takes initiatives.
