Customer Support Executive Jobs in Bhiwandi,Mumbai,Navi Mumbai - RAFA International Pvt Ltd
Customer Support Executive
RAFA International Pvt Ltd
0 to 1.5 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 06 Dec 18
Job Description
- Responsible for taking inbound calls and making outbound calls to the customers.
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Adhere to SOP, Quality guidelines set for the process.
- Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them.
- Must be on time, and have good attendance
- Other duties and special projects as assigned
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 1.5 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id523246
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Maharashtra
Country India
About Company
RAFA International Pvt. Ltd. (A Global company: Hires for domestic as well as overseas clients).
We deal with diversified business projects and deal across all verticals of any business. Few examples of what we do are:
1. Head Hunting & CV Sourcing for domestic & international clients. 2. Manpower Outsourcing in India, UAE & KSA. 3. Technical & Non-Technical Staffing. 4. Project executions in civil, mechanical, electrical, solar and IT across India. 5. Import-Export services.
We deal with diversified business projects and deal across all verticals of any business. Few examples of what we do are:
1. Head Hunting & CV Sourcing for domestic & international clients. 2. Manpower Outsourcing in India, UAE & KSA. 3. Technical & Non-Technical Staffing. 4. Project executions in civil, mechanical, electrical, solar and IT across India. 5. Import-Export services.
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