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Customer Support Executive Jobs in Chandigarh,Chandigarh (Punjab),Mohali - Kalp solution

Customer Support Executive

Kalp solution
experience-icon 0 to 3 Years
salary-icon 15000 - 22000 Monthly
location-icon Chandigarh, Chandigarh (Punjab), Mohali
Expired

Posted: 10 Aug 21

Job Description

Job Description


Designation - Customer Care Executive 

Education -12th Pass 

Experience - 0 to 3 years

Shifts - Rotational Shifts

Working - 5 Days Working

Salary - 15000 to 22000 per month with incentive

Location - Chandigarh / Mohali


Responsibility


. Identify and assess customers’ needs to achieve satisfaction

. Build sustainable relationships and trust with customer accounts through open and interactive communication

. Provide accurate, valid and complete information by using the right methods/tools

. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

. Keep records of customer interactions, process customer accounts and file documents

. Follow communication procedures, guidelines and policies


Requirement


. Proven customer support experience or experience as a Client Service Representative

. Track record of over-achieving quota

. Strong phone contact handling skills and active listening

. Familiarity with CRM systems and practices

. Customer orientation and ability to adapt/respond to different types of characters

. Excellent communication and presentation skills

. Ability to multi-task, prioritize, and manage time effectively

Job Particulars

Education 12th Pass (HSE)
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1285938
Job Category Tech Support
Locality Address Mohali-Others
Country India

About Company

Kalp solution
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