Customer Support Executive Jobs in Chennai - Amtex Software Solutions
Job Description
- Position: Customer Service Representative
- Location: Chennai
- Experience Level: 0 - 1 Years
- Job type: Permanent
- Freshers or Experienced can be considered.
- Manage large amounts of incoming calls.
- Identify and assess customer's needs to achieve satisfacation.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information buy using the right methods/tools.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts.
- Direct requests and unresolved issues to the designated resource.
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
- Strong phone contact handling skills.
- Exceptional analytical and listening skills.
- Customer orientation and ability to adopt /respond to different types of customers.
- Keenness and flexibility to work extended hours and in rotational shifts.
- Any Degree / HSC with Good communication skills (English and Tamil).
- Note: Candidates with Technical qualification like BE / B.Tech, etc are not to be hired.
- Applicants should be located within 5 km radius from Chennai Egmore location.
Job Particulars
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id295108
Job Category BSc/BCA/BBM , Tech Support
SkillsCall Center Inbound Calling
Locality Address
State Tamil Nadu
Country India
About Company
Amtex Systems is a global systems integrator and IT software solutions provider. We are committed to deliver measurable business advantage to our customers. Amtex was established in 1997 on the foundation of delivering innovative and cost-effective solutions. Our service offerings include product development, business process outsourcing, information technology outsourcing and system integration services.
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