Customer Support Executive Jobs in Chennai - Aquaconnect
Job Description
- Proficiency in handling Telugu and English or Hindi & English is mandatory
- Answering or making calls to our customers to learn about and their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Building lasting relationships with clients and other call centre team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit customer needs.
- Female candidates preferable
- Taking part of training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Job Particulars
About Company
Aquaconnect works with Indian Shrimp aquaculture farmers to improve their farm productivity through Deep learning/AI technology intervention. We created ‘FarmMOJO’, an AI (Artificial intelligence ) enabled farm advisor tool. FarmMOJO built farm efficiency models and disease prediction model based on the historic data. The simple mobile application interface advises farmers based on the information such as water quality report, feed usage and health indicators of their pond. Based on the data intelligence, FarmMOJO also connects the farms with the upstream (Hatcheries, Feed producers, farm equipment manufacturers, lenders, Insurers) and downstream of the supply chain (Processors, Exporters and certifying bodies).