Customer Support Executive Jobs in Chennai - Attitude services

Designation: OD Voice

Shift: Night Shift

Qualification: Any Graduate

Job Location: Chennai

Salary Package: 1.6L to 2.4L

 For Customer Support Executive:

• Work within the WebChat team to provide online technical support to Eircom Broadband / TV / Telephone Customer
  
• Should be Flexible to take inbound calls when requested
  
• Deal with wide range of queries from email password resets to diagnosing faults on Fibre, eVision, NGA & Telephone Lines
  
• Analyzing trends and reporting of suspected outages to management
  
• Publish chat reports and analyze productivity trends within tech support chat operations
  
• Identify and recommend operational and technological tools to improve efficiency
  
• Establish and maintain effective work procedures
  
• Review and ensure processes are in compliance with internal policies and external regulations. 
  
• Respond to escalated issues regarding performance and quality.
  
• Coordinate, participate, and/or manage multiple projects assigned by senior management, providing input on operations related matters.
  

For DSG Specific:

• Work within the WebChat team to provide online Support to Store agents for Mobile and Fixed queries
  
• Trouble shooting queries and issues from direct and franchised stores around bundles/offers and discounts
  
• Management of Web Chat and Email queries form stores and Quad play customers in OOH
  
• Maintain a high level of quality and professional service to all contacts in both written and chat environment
  

• High level of written English and also Com skills.
  
• Applicants need to be proficient at typing, with an above average words per minute typing speed