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Customer Support Executive Jobs in Chennai - Conneqt Business Solutions

Customer Support Executive
Conneqt Business Solutions
Chennai(Guindy )
12th Pass (HSE), Any Graduate
0.6 to 1 Years
15000 - 20000 Per Month
Customer Support Executive Jobs in Chennai - Conneqt Business Solutions
Last Date 01 Jun 2020
This Job is Expired

Conneqt Business Solutions - Job Details

Date of posting: 02 Apr 20

Dear Candidate


Job Description:

Customer Care Executives will provide online chat support to International customers.

Responsibilities:

§  Handling queries/complaints of customers and Coaches through inbound chat.

§  Ensure First Contact Resolution (FCR) while handling a customer’s issue

§  Ensure to provide highest rate customer satisfaction on each chat handled.

§  Achieve CSAT of 9.3 on a scale of 0-10.

§  Maintain Chat AHT of 315 sec

PERSON SPECIFICATION:                                                

§  Qualifications: Requires a minimum of a Graduate/Under Grad

§  Experience: Min 6 months/1 Year experience required in any International Chat US Process

§  Age: 18 years onwards

Minimum Skills & Knowledge:

Technical Skills

·         Ability to use company network and environments

·         Ability to navigate web applications using internet explorer

·         Basic level competence with Microsoft excel

Soft Skills

·         Excellent written & verbal communication skills

·         Ability to compose  grammatically correct, concise & accurate statements

·         Good understanding of etiquette for written communications

Keyboarding Skills

·         Minimum typing speed skills of 35 words per minute

Qualification

·         Graduation or equivalent certificate from a recognized university

 Please refer your friends and dear ones.

NOTE- Please stay safe and stay indoors.

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Telephonic Interview
Who can apply : Experienced (0.6 to 1 Years)

About Conneqt Business Solutions

Established in 2004, Conneqt Business Solutions Ltd. (formerly Tata Business Support Services Ltd) headquartered in Hyderabad, is a subsidiary of Quess Corp (BSE: 539978, NSE: QUESS),India’s leading business services provider.  Throughout our journey, top industry analysts such as Gartner, Nelson Hall and Dun & Bradstreet have ranked us amongst the top Customer Lifecycle Management and Business Process Management service providers in India and the Middle East.

We are committed to provide world-class customer experience with our dedicated team of over 32,000+ employees located across 26 delivery centres. We’re constantly refining our technologies and developing ideas to better serve our 120 clients in 24 Indian and 12 International languages in over 600 + locations across PAN India through our unique ‘Feet on Street’ offering. We have created a customer-centric collaborative ecosystem of people, platforms, processes and partners to align strategically with your business goals. We help elevate your organization with the power of our in-house domain expertise, cutting-edge technology, and analytics.

Besides Customer Lifecycle Management and Business Process Management services, Conneqt also provides Finance and Accounting (FAO),HR Shared Services (HRSS) and Middle and Back Office Services. The company uses its innovative DiB (Digital-in a-Box) framework to help clients rapidly develop digital services that are market ready. Conneqt is also investing in automation and analytics capabilities and geographical expansion into US, Middle East and APAC.

This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Conneqt Business Solutions recruiting Customer Support Executive Experienced(0.6 to 1 Years) candidates candidates nearby Chennai(Guindy ).Conneqt Business Solutions vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Conneqt Business Solutions Company recruits a lot of Experienced(0.6 to 1 Years) candidates candidates every year based on the skills . The candidates with 12th Pass (HSE), Any Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Chennai(Guindy ) can apply for Customer Support Executive position in Conneqt Business Solutions. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Conneqt Business Solutions recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Conneqt Business Solutions and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Conneqt Business Solutions and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Conneqt Business Solutions and near your city and get a secured career.