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Customer Support Executive Jobs in Chennai - Hinduja Global Solutions

Customer Support Executive
Hinduja Global Solutions
2015 - 2017
0 to 2 Years
8000 - 12500 Per Month
Hinduja Global Solutions
Last Date 15 Dec 2017
Date of posting: 16 Oct 17

Job Description

  • Job Role: Associate
  • Position: Tech / Customer Support
  • Experience: 0 - 2 Years
  • Educational Qualification: Diploma / Any Graduation
  • Gender: Male & Female
  •  Compensation: up to 1.76 LPA.
  • Shift Timings: Day / Rotational
  • Cab: Only Drop

Position Summary

  • Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
  • Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. 
  • Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience.
  • The ability to cross-sell products is also essential.
  • Demonstrated success in sales and customer service is required.

Roles

  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Responsibility: - Hotline/ Email/ Chat/ Outbound/ Social Media

Desired Skills and Abilities

  • Excellent in English Communication
  • Fluent  in any one regional language { Tamil / Malayalam / Telugu / Kannada }
  • Knowledge about desktop OS and Android Navigation, Mobile Phones, Peripheral Devices (USB/ Printer/ Fire wire),Media Types / File Extensions, Various File Systems, Android functions.
  • Customer Service Skills
  • Comprehension Skills, Conversational Ability, and Ability to accurately paraphrase conversations 
  • Basic Telephone Etiquettes
  • MS Office
  • Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
  • Ability to write, read and speak English to suit business need
  • Decision Making, numerical ability & logical reasoning
  • Customer Focus and Being Attentive
  • Troubleshooting

Benefits:

An associate with us is entitled to the following benefits:

  • Life Insurance for self
  • Medical Insurance for self and immediate dependents Concierge desk Gym and recreation banking facilities Travel desk Medical facility and Doctor-on-call

Education & Experience

  • Diploma / Any Graduates
  • Fresher / 0-2 Yrs Experience
  • Immediate joiners only

Hiring Process : Face to Face Interview

About Hinduja Global Solutions

ABOUT HGS

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with 70,000 employees in 66 worldwide locations delivering localized solutions. For the year ended 31st March 2016, HGS had revenues of US$ 507 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands.

 

HGS currently has a global footprint of 55 delivery centers in India, the United States of America, the United Kingdom, Canada, Mauritius, France, Germany, Italy, Jamaica, the Netherlands, and Philippines.

 

Hinduja Group of Companies:

Ashok Leyland
Hinduja Foundries Ltd
Hinduja Bank (Switzerland) Ltd
IndusInd Bank
Hinduja Global Solutions Ltd
Gulf Oil Corporation Ltd
Hinduja National Power Corporation Ltd
IndusInd Media and Communications Ltd
Ashok Leyland Wind Energy Ltd

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Hinduja Global Solutions recruiting Customer Support Executive Experienced(0 to 2 Years) candidates in Chennai. The Hinduja Global Solutions vacancies for Customer Support Executive is filled through Face to Face Interview etc.
Hinduja Global Solutions jobs for Experienced(0 to 2 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 2 Years) candidates every year based on the skills . The candidates with BBA/BBM, BSc, BCA, BSW, BEd, BFA, 12th Pass (HSE), Diploma, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(0 to 2 Years) candidates applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Hinduja Global Solutions recruitment, Experienced(0 to 2 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Hinduja Global Solutions and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Hinduja Global Solutions and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.