Customer Support Executive Jobs in Chennai - Hinduja Global Solutions
Job Description
Job
Description
- Job Role: Associate
- Position: Tech / Customer Support
- Experience: 0 - 2 Years
- Educational Qualification: Diploma / Any Graduation
- Gender: Male & Female
- Compensation: up to 1.76 LPA.
- Shift Timings: Day / Rotational
- Cab: Only Drop
Position
Summary
- Customer care specialists are responsible for handling calls from new and
existing customers regarding a variety of requests.
- Using their knowledge of
products or services as well as great customer service skills, these
professionals address issues, provide support and offer information, as needed,
to keep customers satisfied and retain business.
- Specialists require an intimate knowledge of the products or services being
sold, great communication skills and sales experience.
- The ability to
cross-sell products is also essential.
- Demonstrated success in sales and customer service is required.
Roles
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Responsibility: - Hotline/ Email/ Chat/ Outbound/ Social Media
Desired Skills and Abilities
- Excellent in English Communication
- Fluent in any one regional language { Tamil / Malayalam / Telugu / Kannada }
- Knowledge about desktop OS and Android Navigation, Mobile Phones, Peripheral Devices (USB/ Printer/ Fire wire), Media Types / File Extensions, Various File Systems, Android functions.
- Customer Service Skills
- Comprehension Skills, Conversational Ability, and Ability to accurately paraphrase conversations
- Basic Telephone Etiquettes
- MS Office
- Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
- Ability to write, read and speak English to suit business need
- Decision Making, numerical ability & logical reasoning
- Customer Focus and Being Attentive
- Troubleshooting
Benefits:
An associate with us is entitled to the following benefits:
- Life Insurance for self
- Medical Insurance for self and immediate dependents Concierge desk Gym and recreation banking facilities Travel desk Medical facility and Doctor-on-call
Education & Experience
- Diploma / Any Graduates
- Fresher / 0-2 Yrs Experience
- Immediate joiners only
Job Particulars
About Company
ABOUT HGS
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with 70,000 employees in 66 worldwide locations delivering localized solutions. For the year ended 31st March 2016, HGS had revenues of US$ 507 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands.
HGS currently has a global footprint of 55 delivery centers in India, the United States of America, the United Kingdom, Canada, Mauritius, France, Germany, Italy, Jamaica, the Netherlands, and Philippines.
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