Customer Support Executive Jobs in Chennai - Netmeds Marketplce Limited
Customer Support Executive
Job Description
Description
The Candidate Should: (Female)
· Have Ability and willingness to speak to customers and stakeholders to deliver results
· Excellent customer service, exemplary attitude
· Computer skills including Excel, Word and ability to learn internal systems
· Ability to work effectively with others
· Self-motivation and drive
· Ability to work at a fast-pace and learn products, systems, and processes
· Passion for a startup environment
· Good communication skills
· Customer Relationship Management
· Identifying and assessing customers need to achieve satisfaction
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions,
· Manage key operational metrics on Service delivery, TAT management.
· In case of a complaint, communicate the end resolution to the customer via email and carry out other necessary activities in coordination with other departments
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
· Appropriate and timely follow-ups wherever required
· Managing Emails and resolving customer’s inquiries
· Identifying and assessing customers need to achieve satisfaction
· Escalate unresolved queries to respective departments for accurate redressal
Minimum Qualification –
· Excellent verbal and written English communications skills
· Experience in a similar profile is a must
· Bachelor’s degree is a must
· Willing to learn new things and pro-activeness
· Immediate joiners are preferred
· Strong willingness to learn and adapt
· Strong written and oral communication skills and an eye for good content
· Independent, self-starter; comfortable with ambiguity, and resilient
Job Particulars
About Company
Company: Netmeds Marketplace Limited
Netmeds.com, India Ki Pharmacy, is brought to you by the Dadha & Company – one of India’s most trusted pharmacies, with over 100 years’ experience in dispensing quality medicines.
With a long legacy of over 100 years in the pharma business, Netmeds.com is the first choice of Online Pharmacy India for over 3 million+ satisfied customers, delivering health essentials to every state in the nation – PAN India.
We, at Netmeds, know how crucial medicine is to treating health conditions and we are extremely proud to be at the forefront of the online medicine industry. Netmeds offers its customers with a reliable online pharmacy service and as a testament to our commitment, we are regularly recognised and honoured with awards.
We are pleased to highlight some of our awards and we aim to continue adding more feathers to our cap. We have bagged the Health Tech Start Up of the Year at the NDTV Unicorn Awards 2016. We are also proud that we have been selected as ‘Asia’s Most Promising Brand 2018’ by Int+ WCRC International.