Customer Support Executive Jobs in Chennai - Sitel

• we are conducting an exclusive drive for Freshers and also one year tenured candidates for Voice Proces
  

Position Summary

• Designation: Customer Service Professionals (Voice Process)
  
• Qualification: Any UG & PG degree (2015, 2016 and 2017)
  
• Please note: Backlogs will be considered.
  
• Experience: 0-1 Years (Other BPO domain experience with good communication skill is more preferred)
  
• Shift: US Shifts
  
• Compensation: 2.05 LPA - 2.21 LPA (Exclusive of monthly incentives)
  

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
  
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
  
• Follow standard processes and procedures
  
• Identify and escalate priority issues per Client specifications
  
• Redirect problems to appropriate resource
  
• Accurately process and record call transactions using a computer and designated tracking software
  
• Offer alternative solutions where appropriate with the objective of retaining customers and clients business
  
• Organize ideas and communicate oral messages appropriate to listeners and situations
  
• Follow up and make scheduled call backs to customers where necessary
  
• Stay current with system information, changes and updates
  

• Effective English oral communication skills
  
• Excellent, analytical, listening and organizational skills
  
• Excellent customer service skills and great enthusiasm for helping customers
  
• Must be able to prioritize and complete all job duty requirements
  
• Must be able to adhere to schedule changes based on department and/or business
  
• Must be an energetic self-starter with the ability to work both independently and within a team
  
• Excellent time management skills, attention to detail and the ability to multi task
  
• Competent in MS office and web browser environments
  
• Ability to continually display positive attitude.
  
• Stay current with system information, changes and updates
  

• Attractive incentives and other employee benefits (Exclusive of CTC)
  
• Free cab facilities (Home pickup and home drop)
  

• Candidate must have excellent communication skills in English
  
• Must be flexible for rotational shifts
  
• Other BPO domain experiences with good communication skills are also preferred