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Customer Support Executive Jobs in Chennai - Sitel

Customer Support Executive
Sitel
2012 - 2017
0 to 1 Years
180000 - 240000 Per Year
Customer Support Executive Jobs in Chennai - Sitel
Last Date 17 Nov 2017

Sitel - Job Details

Date of posting: 13 Nov 17
  • we are conducting an exclusive drive for Freshers and also one year tenured candidates for Voice Proces

Position Summary

  • Designation: Customer Service Professionals (Voice Process)
  • Qualification: Any UG & PG degree (2015, 2016 and 2017)
  • Please note: Backlogs will be considered.
  • Experience: 0-1 Years (Other BPO domain experience with good communication skill is more preferred)
  • Shift: US Shifts
  • Compensation: 2.05 LPA - 2.21 LPA (Exclusive of monthly incentives)
Job Description
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Redirect problems to appropriate resource
  • Accurately process and record call transactions using a computer and designated tracking software
  • Offer alternative solutions where appropriate with the objective of retaining customers and clients business
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates
Job Qualifications
  • Effective English oral communication skills
  • Excellent, analytical, listening and organizational skills
  • Excellent customer service skills and great enthusiasm for helping customers
  • Must be able to prioritize and complete all job duty requirements
  • Must be able to adhere to schedule changes based on department and/or business
  • Must be an energetic self-starter with the ability to work both independently and within a team
  • Excellent time management skills, attention to detail and the ability to multi task
  • Competent in MS office and web browser environments
  • Ability to continually display positive attitude.
  • Stay current with system information, changes and updates
Additional Benefits:
  • Attractive incentives and other employee benefits (Exclusive of CTC)
  • Free cab facilities (Home pickup and home drop)
Requirements:
  • Candidate must have excellent communication skills in English
  • Must be flexible for rotational shifts
  • Other BPO domain experiences with good communication skills are also preferred

Job Summary

Job Type : Full Time
Job Category : Diploma,BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 1 Years )

About Sitel

Company Profile: Sitel India Pvt Ltd
SITEL is
World Leading BPO.
Handle 3 million contacts every day.
60000 Employees Worldwide.
145 centers in 27 countries.
350 clients
36 languages

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Sitel recruiting Customer Support Executive Experienced(0 to 1 Years) candidates candidates nearby Chennai.Sitel vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Sitel Company recruits a lot of Experienced(0 to 1 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, BSc, BCA, MSc, B.Arch, Diploma, B.Com, BA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Chennai can apply for Customer Support Executive position in Sitel. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Sitel recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Sitel and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Sitel and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Sitel and near your city and get a secured career.