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Customer Support Executive Jobs in Chennai - Sitel

Customer Support Executive
Sitel
2012 - 2017
0 to 1 Years
180000 - 240000 Per Year
Sitel
Last Date 17 Nov 2017

Sitel - Job Details

Date of posting: 13 Nov 17
  • we are conducting an exclusive drive for Freshers and also one year tenured candidates for Voice Proces

Position Summary

  • Designation: Customer Service Professionals (Voice Process)
  • Qualification: Any UG & PG degree (2015, 2016 and 2017)
  • Please note: Backlogs will be considered.
  • Experience: 0-1 Years (Other BPO domain experience with good communication skill is more preferred)
  • Shift: US Shifts
  • Compensation: 2.05 LPA - 2.21 LPA (Exclusive of monthly incentives)
Job Description
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Redirect problems to appropriate resource
  • Accurately process and record call transactions using a computer and designated tracking software
  • Offer alternative solutions where appropriate with the objective of retaining customers and clients business
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates
Job Qualifications
  • Effective English oral communication skills
  • Excellent, analytical, listening and organizational skills
  • Excellent customer service skills and great enthusiasm for helping customers
  • Must be able to prioritize and complete all job duty requirements
  • Must be able to adhere to schedule changes based on department and/or business
  • Must be an energetic self-starter with the ability to work both independently and within a team
  • Excellent time management skills, attention to detail and the ability to multi task
  • Competent in MS office and web browser environments
  • Ability to continually display positive attitude.
  • Stay current with system information, changes and updates
Additional Benefits:
  • Attractive incentives and other employee benefits (Exclusive of CTC)
  • Free cab facilities (Home pickup and home drop)
Requirements:
  • Candidate must have excellent communication skills in English
  • Must be flexible for rotational shifts
  • Other BPO domain experiences with good communication skills are also preferred

Hiring Process : Face to Face Interview

About Sitel

Company Profile: Sitel India Pvt Ltd
SITEL is
World Leading BPO.
Handle 3 million contacts every day.
60000 Employees Worldwide.
145 centers in 27 countries.
350 clients
36 languages

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Sitel recruiting Customer Support Executive Experienced(0 to 1 Years) candidates in Chennai. The Sitel vacancies for Customer Support Executive is filled through Face to Face Interview etc.
Sitel jobs for Experienced(0 to 1 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 1 Years) candidates every year based on the skills -International BPO, Voice Support. The candidates with M.Com, BBA/BBM, BSc, BCA, MSc, B.Arch, Diploma, B.Com, BA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(0 to 1 Years) candidates applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Sitel recruitment, Experienced(0 to 1 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Sitel and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Sitel and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.