Customer Support Executive Jobs in Coimbatore - Redleaf Technologies Pvt Ltd
Job Description
- Answering calls politely and professionally to provide information about services and products.
- Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
- Processing or taking leads, filling in forms and applications.
- Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification
- Performing the registration process for clients without any errors.
- Make reminder calls to clients, send follow-up emails and schedule appointments.
- Always check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations.
- Help in Opening customer accounts by recording or pulling out account information and also maintaining customer records by updating account information.
- Analyzing customer needs and recommending products based on those needs
Job Particulars
About Company
Our Mission is to provide utmost customer satisfaction by offering efficient,cost-effective and reliable services with utmost responsibility to keep our environment safe by reducing carbon footprint.
REDLEAF is an emerging leader in Eco-enterprise solutions space that provides services to create eco-friendlier organizations by improving efficiency on their business processes through reliable solutions with a promise on reducing the carbon footprint and minimizing its impact on the environment.
REDLEAF is focused on Intelligent Technology with an intention to provide lean and agile processes that enables organizations' meet their future needs and transform them into eco-enterprises.
Our primary goal is to lay the foundation for a paradigm shift towards Eco-solutions and our synergy with you will take care of the rest.
