Customer Support Executive Jobs in Delhi,Faridabad,Gurgaon - EaseMyTrip
Job Description
- Knowledge -international/domestic travel voice process
- Knowledge of world map & geography will be required.
- Be enthusiastic & have zeal to perform.
- Be flexible to work in 24*7 rotational shifts days working environment.
- Candidates should be able to join ASAP.
- Excellent communication skills required.
- Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
- Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
Job Particulars
About Company
Sylantech Solutions is a staffing service provider established in 2006 based out in Noida. We are reputed staffing service providers providing a plethora of staffing services including, Temporary staffing services, Permanent staffing services, Accounting services, Contract To Hire and much more.
We are a leading staffing services provider and our mission is to be the India’s no. 1 company in coming years. With our rigorous efforts and research we are improving and learning day by day, we are bringing positive changes in our working style and strategies and are still in the process of becoming better. Our clients hire us for our timely services, quality candidates whom we provide them at one go and the affordable prices which no one can resist. Our each and every candidate goes through many rounds of screening and testing, they are tested, judged and examined according to our strict rules and procedures set by our experts. Our candidates are highly enthusiastic and are filled with positivity and energy which make them not only eligible but also the deserving candidates. With the help of several brainstorming sessions and exercises, we make sure that we can take the proper measure of a candidate’s eligibility and can make our hiring decisions. We aim for the best quality and hence we leave no stone unturned when it comes to the services.
