Customer Support Executive Jobs in Delhi,Faridabad,Gurgaon - Ienergizer

• JOB PROFILE AND SELECTION PROCESS
  
• Process: VOICE CUSTOMER SERVICE
  

Job Description:

• To provide a seamless experience to Banks Card Holders effectively addressing their questions or issues over the phone and to efficiently fulfill all the outlined job responsibilities to be in line with program/organization goals and expectations.
  
• Minimum Qualifications:
  
• Pursuing graduation/graduate in any discipline except ones pursuing engineering
  
• Must have six months experience of International Calling Process (Freshers not eligible)
  
• Agent should be flexible to work in 24/7 Environment, Primarily in night shifts.
  
• Should be residing within the transport coverage area even if coming on their own
  

Desirable qualifications:

• Should have at least 6 months of experience working in an International Call Center in an inbound campaign
  
• Good customer service skills & should display good analytical abilities
  
• Prior knowledge of Credit Cards / Banking Domain will be an added benefit.
  

Candidate selection:

• Has to go through the HR round
  
• Should meet Operations person in 100% of the cases
  
• Client will take a final call post a Voice Assessment Criteria will be voice modulation, tone, fluency and comprehension of US accent
  

Job Responsibilities:

• Provide splendid customer services to customers in a friendly and courteous manner at all times.
  
• Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
  
• Improve the Customers Experience with the Client Services by ensuring that the Customers Issue is attended to promptly and all their concerns are resolved without delay.
  
• Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
  
• Provide Information to customers on their transactions and balance.
  
• Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
  
• Ensure that customers confidential information is properly protected and only used for official purposes.
  
• Channel complex customer complaints and challenges to the right quarters for effective resolution.
  

Required Knowledge and Skills:

• Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.
  
• Strong communication skills characterized by excellent writing and speaking skills.
  
• Must possess good multi-tasking skills.
  
• Should have good negotiation skills and be able to influence people.
  
• Ability to use computers efficiently and must learn how to use new software/CRM.
  
• Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
  
• Must have a keen eye for detail and follow instructions.