Customer Support Executive Jobs in Delhi,Ghaziabad,Noida - SaaS Labs Inc.
Job Description
Role & responsibilities:
- Help new customers with on-boarding and account setup
- Give product demos and training to new customers
- Proactively connect with customers to make sure they are not facing any problems with their accounts
- Monitor usage and help engineering team with improving the product
- Spread awareness about our premium features among our existing customers
- Play vital role in account expansion and retention
Skills:
- Brilliant communication skills
- Strong analytical skills
- Self-motivated and entrepreneurial
- Quick learner
- Liking for technology & internet products (you won't be able to perform if you don't like technology or trying out new technologies)
- Prior experience of handling customer queries/customer support - Big Plus
Job Particulars
About Company
Delaware based SaaS Labs Inc (registered as SLabs Technologies Private Limited in India as wholly owned subsidiary) is a technology company that builds B2B products for global markets. Our products are in telephony, marketing automation & analytics domain. Current vacancy is for our fast growing product called JustCall.io.
JustCall.io is a cloud phone system which is replacing desk phones with its in-the-cloud phone that integrates with CRMs & Help Desks. So, sales and support teams can make, receive and track their phone calls directly from the CRM or Helpdesk they use. JustCall is available on web, mobile and desktop.
Joining JustCall Team will not only make you a better engineer but it will also give you great opportunity to learn other aspects of the business like sales, customer success etc.
