Customer Support Executive Jobs in Delhi - Onestore India Pvt. Ltd.
Customer Support Executive
Job Description
Greetings from Onestore India!!!!!
We have an urgent requirement with our company for the profile of Customer Support Associate.
Location: Jangpura Extn., New DelhiWorking hours: 10.30 am to 7 pm.Working days: Monday to Saturday
Responsibilities:
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Efficient dealing of complaints to completion and enabling satisfaction of customer.
- Keep records of customer interactions, process customer accounts and file documents.
- Attempt to persuade customer to reconsider cancellation.
- Work with customer service manager to ensure proper customer service is being delivered.
Requirements:
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Job Particulars
About Company
We offer surveillance software and related services. We have been providing government agencies and corporates over the globe with our proven expertise & technical skills. We have partnered with leading IT solutions providers including IBM® and Oracle® enabling us to provide first-class investigation infrastructure for our clients. In years, we have developed a broad array of digital forensic services & turnkey solutions which assures effective and simplified fulfilment of investigation needs of our clients. You may read more about our company profile on our corporate and product websites i.e;