Customer Support Executive Jobs in Gurgaon - CIK Telecom India Pvt. Ltd.
Customer Support Executive
Job Description
Hiring for Voice profile:
Job Description:
- Serving customers by providing product and services information.
- Resolving their problems.
- Attracts potential customers by providing knowledge about the product and services.
- Maintaining their records or accounts by making appropriate adjustments.
- Prepare reports by collecting the feedback from customers.
- Opens the customer account by recording accounts information.
Requirements:
- Candidate should be flexible for 24X7
- Knowledge about the principles of customer handling
- Proper phone etiquette
- Ability to speak and write clearly and accurately
- Strong communication skills
- Proficiency in typing speed and grammar
- Position require the use of
headset and candidate should be open for the same
- Working Days - 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility.
- Free Pick up and drop facility from the respective hiring zones.
- Should be flexible for night
shifts.
- Salary: INR 1,50,000 -
4,20,000 P.A.
- Industry:BPO / Call Centre / ITES
- Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
- Role Category:Voice
- Role:Associate/Senior Associate -(NonTechnical)
- Employment Type: Permanent Job, Full Time
Job Particulars
About Company
Company Profile:
CIK Telecom India Pvt. Ltd.
CIK Telecom was founded in 2003 in Toronto, Canada, emerging from the advanced technologies and research from Onet System Inc., a leading consulting company in Canada specializing in telecommunications. CIK employs more than 300 staff with offices located in Canada , China, Vietnam, India, and Morocco . We have local support centers in each of the major cities in Canada. CIK is registered as a licensed carrier with the CRTC (Canadian Radio-Television and Telecommunications Commission) since 2003.
CIK's initiative is to provide innovative, inexpensive and reliable telecommunications and multi-media services to large ethnic communities across Canada and currently provides service to more than 200,000 customers as of March 31, 2018. Major products include High Speed Cable and DSL Internet, Fiber to the Building, Digital Home Phone, IP TV, Long Distance and family health monitoring and entertainment.
CIK continually invests in network infrastructure to improve service quality and coverage. The CIK High Speed Internet network covers almost everywhere in Ontario , Quebec , Alberta , British Columbia , Saskatchewan and Manitoba .
