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Customer Support Executive Jobs in Gurgaon - Inspirehive Enterprises

Customer Support Executive

Inspirehive Enterprises
experience-icon 0 Years
salary-icon 60000 - 200000 Yearly
qualification-icon B.Com, BBA/BBM, BCA, BEd, BSc, BFA, BSW
Expired

Posted: 17 Oct 17

Job Description

Job Skills:

  • Good Communication Skills. English and Hindi is a must.
  • Basic computer knowledge.
  • Microsoft Excel and Word- Basic
  • Data Management

Role Responsibilities:

  • Will be the first face of contact for various Customers through voice and non-voice modes including Social Media, Email, SMS, Whatsapp and other communication channels to address product and non-product queries.
  • Will record and resolve the received interactions as per the defined process.
  • Will capture and report the product and non-product feedback/suggestion from the Customers.
  • Will record the Product Change Request in the system received during Interactions.
  • Will discuss and escalate the complicated interactions with the team leader in time in-order to bring them to appropriate closure within SLA.
  • Must be eager to learn and have an interest in the E Commerce Industry.

Job Particulars

Education B.Com, BBA/BBM, BCA, BEd, BSc, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id350933
Locality Address
Country India

About Company

Inspirehive Enterprises  is a Digital Marketing Company with years of experience in SEO, SMO, Email Marketing and other online marketing tools. Vpromise Technologies Pvt Ltd is the Parent Company of Inspirehive Enterprises, Vpromise is a known name in the Indian Digital Marketing Sector.
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