Customer Support Executive Jobs in Gurgaon - Skywings Advisors Private Limited

Customer Support Executive

Skywings Advisors Private Limited

0 Years

Not disclosed

Expired

Posted: 09 Jan 19

KEY responsibilities AND ACCOUNTABILITIES

Provide phone support for Global customers.
Be responsible to deliver a high quality, customer-driven, support servicere solving customer enquiries at the first point of call wherever possible.
Demonstrates confidence and willingness to resolve customer requests or queries.
Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
Ability to assess customer sentimental all stages during the communication,to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
Manages all customer communication with the appropriate level of etiquette,timeliness and professionalism, whilst working towards achieving agreed operational targets.
Can interact effectively with the personnel,tools& resources in the Customer/technical Services team to help resolve customer issues(escalation points, knowledge baset ools, internal applications etc.)
Completes all training and development activities in timely manner
Understanding of escalation handling procedures.

MAIN job requirements

Service hours– 24*7 , Rotational Shifts
Qualification –Under Graduates or Graduates in any stream
Experience –Graduate Fresher or under Graduates with 6 to 12 months of international BPO technical/Customer support experience.
Skills required:
Communication – Listen attentively and resolve customers issue effectively. Should be sensitive about customers information
Customer Focus – Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous , energetic and engaging while dealing with customers
Learning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight
Result Orientation – Should know how to prioritize work and use the available resources effectively, Should be able to take ownership for own results and reach out for support proactively