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Customer Support Executive Jobs in Gurgaon - Symmetrical Global

Customer Support Executive
Symmetrical Global
5000 - 25000 Per Month
Customer Support Executive Jobs in Gurgaon - Symmetrical Global
Last Date 23 Sep 2018

Symmetrical Global - Job Details

Date of posting: 25 Jul 18

  • Maintain the data base of the entire machine in the field.
  • Attend the Customer call & take the information from customer to update in the Call logging Tracker with Service Reference number along with expected arrival time of engineer.
  • Assign the call to respective service engineer and close the call in the Call Logging Tracker with information provided by engineer.
  • Update to the customer if any delay in attending the call.
  • Coordinate with Inventory for any spares requirement.
  • Coordinate with team leaders in case of any reallocation of calls.
  • Day end/ weekly reports to be updated to respective Regional Service Manager.
  • If machine is down for more than 48 hours after attending by an engineer should be escalated to Regional Service Manager.
  • Work controller should make sure 100% of attended service call report should reach Head Office by all the engineers and serial no. of call service report should be mentioned in the Call Log Tracker against that particular call..
  • All Installation, Payment follow up, preventive maintenance call & curtsy calls visits should be logged in Tracker on Regional Service Manager/Team Leader’s request.
  • Maintain the monthly Preventive maintenance planner & send the preventive maintenance schedule to all the engineers in starting of the month.
  • Verfify expenses against the call assigned to the engineer The three standard items below should remain for all Job Descriptions.
  • To support the behaviour of working as a team, sharing best practice and collaborating with colleagues outside of own sphere of business.
  • To ensure full participation in the performance development process and maintain an up to date record of all training and development activities/programs.
  • To always act and behave in a way compliant with all company guidelines and policies, especially those relating to values and behaviours, environmental health and safety, ethics and codes of conduct, as it is through living our values that we strengthen the culture of our business. 

Job Summary

Job Type : Full Time
Job Category : Diploma,BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Symmetrical Global

UK based Organisation
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Symmetrical Global recruiting Customer Support Executive candidates nearby Gurgaon.Symmetrical Global vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Symmetrical Global Company recruits a lot of candidates every year based on the skills Microsoft excel. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Gurgaon can apply for Customer Support Executive position in Symmetrical Global. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Symmetrical Global recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Symmetrical Global and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Symmetrical Global and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Symmetrical Global and near your city and get a secured career.