Customer Support Executive Jobs in Hyderabad - 500 Apps
Job Description
- Fresher, 0-2 years (BE/BTech)
- Good knowledge of computer (typing speed 20 words per minute, accuracy at least 85%)
- Flexible to work in Night shifts
- Good communication skills in English (both verbal and written)
- Technically sound
- Respond To Customer Queries Over Chat and Email
- Pitch customers to upgrade to our paid plans
- Followup with the customers via emails/calls to upgrade
- Deliver high quality and timely resolutions to problems.
- Call customers upon request
- Demonstrate the product via screen sharing
- Escalate any technical and billing issues to the concerned departments
Job Particulars
About Company
500apps is a suite of game-changing, next-generation SaaS (software as a service) applications which help growing businesses compete with big players in their domain and run like the Fortune 500. 500apps is a subsidiary of Mantra Technologies. Its flagship product Agile CRM is the world’s first all-in-one customer relationship management (CRM) solution with full sales, marketing, and service automation. It is consistently recognized by a variety of popular software review sites—including G2 Crowd and Capterra— as a global leader in the CRM space. Over 15,000 companies globally rely on Agile CRM every day to run and grow their businesses.
ClickDesk, another of its popular products, is a robust live-chat and help-desk software that came before Agile CRM. Today, over 180,000 businesses use ClickDesk daily.
