Customer Support Executive Jobs in Hyderabad - Acute softsolutions pvt ltd
Customer Support Executive
Acute softsolutions pvt ltd
Expired
Posted: 08 Mar 18
Job Description
- We are hiring Fresher|Experienced candidates for International voice process;
- The Customer Care Executive position interfaces with customers via outbound calls, inbound calls or through the Internet depending upon client requirements for the purpose of selling basic products and services related to Website Designing & Development | Mobile Application Development | Digital Marketing etc.
- This position is responsible for processing customer orders and sales, providing | receiving information, selling client products|service, as well as providing basic customer service support.
- Ability to effectively communicate, both verbally and written
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
- Clarify customer requirements; probe for understanding and appropriately provide the required services/package to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain enhanced knowledge & selling skills of services related to Website Designing & Development | Mobile Application Development | Digital Marketing etc.
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Participate in activities designed to improve customer satisfaction and business performance
- May offer additional products or services
Job Particulars
Education B.Com, BSc, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id394484
Job Category BSc/BCA/BBM , Tech Support
SkillsBPO
Locality Address
State Telangana
Country India
About Company
“AcuteSoft Solutions Pvt.Ltd is a Information Technology and service oriented company well-reputed all over the world for its experience and professionalism. Over the decade of time, our success rate has made us pioneer among the competition. We indulge activities varied into multiple streams of software development and services in IT. AcuteSoft is esteemed one place location for varied assistance to provide multiple solutions in IT infrastructure, Software development, Website development, Cloud services, SAP & ERP services, HR services etc. with our best economic strategy. AcuteSoft stood invincible with strong support and firm assistance by our partners and clients who were famed among the Fortune companies. We pierce deeper & deeper enrooting mutual trust and benefits, to explore and provide best solutions for every available service with respective to trends in the market. Our expertise team commitment, professionalism and service oriented management with the clients is an added virtue of the organization.”
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