Customer Support Executive Jobs in Hyderabad - Debtcare Enterprises pvt ltd

Customer Support Executive

Debtcare Enterprises pvt ltd

0 to 1 Years

2000 - 15000 Monthly

Expired

Posted: 21 Dec 16

Job Description:

Designation: Practitioner - Customer Service
Location Pocharam, Hyderabad, India
Cab Facility: Home Pick & Drop
Exp : 0 - 1yr of exp (Freshers are welcome)
Education Qualification: Graduates in any discipline (There should be no backlogs)
Languages: English & Hindi Must be good and any regional language
Process: Inbound
Shifts - Rotational

Roles & Responsibilities:

Handle incoming requests from the customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance.
Efficiently gather complete information to access and fulfil customer needs.
Proactively educate the customer on preventive measures to avoid raising similar queries in future.
Offer a win win proposition while adhering to Client company policy
Communicate effectively and professionally with internal and external customers to resolve questions and issues.

Generic & Behavioural Skills:

Candidate should have good communication skills in English.
Demonstrate respect, passion & result-oriented behaviour to gain customer confidence and acceptance.
Display highly developed sense of integrity and commitment to customer satisfaction.
Should have strong decision making and analytical abilities
Basic Computer Skills.
Willing to work in shifts.