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Customer Support Executive Jobs in Hyderabad - Essencea Infoserv Pvt Ltd

Customer Support Executive
Essencea Infoserv Pvt Ltd
Customer Support Executive Jobs in Hyderabad - Essencea Infoserv Pvt Ltd
Last Date 17 Mar 2018

Essencea Infoserv Pvt Ltd - Job Details

Date of posting: 13 Mar 18

  • The CSR Agent is responsible for customer-related queries. 
  • Provide basic customer service. 
  • CSR Agent is also responsible for providing first class support for all inquiries and escalations coming from business customers.

SKILLS:

  • Strong written and verbal communication skills
  • Good PC skills.
  • Goodcustomerconvincing skills
  • Strong analytical skills
  • Excellent time management skills
  • Problem solving and working through ambiguous situations
  • Attention to detail and accuracy
  • Exceptionalcustomerserviceskills

CORE ACTIVITIES:

  • Receive and resolve inboundcustomersupport queries via a phone queue or web tickets.
  • Handle and resolvecustomerqueries via inbound phone calls, emails or web chat.Provide support on non-technical & management inquiries
  • Maintain awareness of competitive activity and opportunities for product development
  • Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.
  • Utilize other the customer service skills efficiently.
  • Research and resolve customer inquiries for the various products and services.
  • Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
  • Must meet or exceed individual performance goals and metrics focused on providing customer support

Job Summary

Job Type : Full Time
Job Category : Diploma,BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview, Telephonic Interview, Group Discussion
Who can apply : Freshers

About Essencea Infoserv Pvt Ltd

The most promising service of ESSENCEA is to provide the best outsourcing solutions for the modern revolutionised industries. We act as extended support for your business. We are group of professionals who has immense experience in providing outsourcing solutions.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Essencea Infoserv Pvt Ltd recruiting Customer Support Executive candidates nearby Hyderabad.Essencea Infoserv Pvt Ltd vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Essencea Infoserv Pvt Ltd Company recruits a lot of candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), PG Diploma, MSc, M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Hyderabad can apply for Customer Support Executive position in Essencea Infoserv Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Essencea Infoserv Pvt Ltd recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Essencea Infoserv Pvt Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Essencea Infoserv Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Essencea Infoserv Pvt Ltd and near your city and get a secured career.