Customer Support Executive Jobs in Hyderabad - Essencea Infoserv Pvt Ltd

Customer Support Executive
Essencea Infoserv Pvt Ltd
Essencea Infoserv Pvt Ltd
Last Date 17 Mar 2018

Essencea Infoserv Pvt Ltd - Job Details

Date of posting: 13 Mar 18

  • The CSR Agent is responsible for customer-related queries. 
  • Provide basic customer service. 
  • CSR Agent is also responsible for providing first class support for all inquiries and escalations coming from business customers.


  • Strong written and verbal communication skills
  • Good PC skills.
  • Goodcustomerconvincing skills
  • Strong analytical skills
  • Excellent time management skills
  • Problem solving and working through ambiguous situations
  • Attention to detail and accuracy
  • Exceptionalcustomerserviceskills


  • Receive and resolve inboundcustomersupport queries via a phone queue or web tickets.
  • Handle and resolvecustomerqueries via inbound phone calls, emails or web chat.Provide support on non-technical & management inquiries
  • Maintain awareness of competitive activity and opportunities for product development
  • Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.
  • Utilize other the customer service skills efficiently.
  • Research and resolve customer inquiries for the various products and services.
  • Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
  • Must meet or exceed individual performance goals and metrics focused on providing customer support

Hiring Process : Face to Face Interview, Telephonic Interview, Group Discussion

About Essencea Infoserv Pvt Ltd

The most promising service of ESSENCEA is to provide the best outsourcing solutions for the modern revolutionised industries. We act as extended support for your business. We are group of professionals who has immense experience in providing outsourcing solutions.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
CSP Support Analyst
Any Graduate
Customer Support Executive
M.Com, BBA/BBM, MA, BSc, BCA...
Tech Support
BSc(CS, Electronics), BE/B.Tech(CSE, ECE, IT)
Customer Service, English Speaking, Hindi Speaking
Customer Relationship Manager
12th Pass (HSE)
Customer Service, English Speaking, Hindi Speaking

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Essencea Infoserv Pvt Ltd recruiting Customer Support Executive fresher’s in Hyderabad. The Essencea Infoserv Pvt Ltd vacancies for Customer Support Executive is filled through Face to Face Interview, Telephonic Interview, Group Discussion etc.
Essencea Infoserv Pvt Ltd jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills -Customer Care Executive, International BPO, US Calling. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), PG Diploma, MSc, M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Essencea Infoserv Pvt Ltd recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Essencea Infoserv Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Essencea Infoserv Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.