Customer Support Executive Jobs in Hyderabad - Essencea Infoserv Pvt Ltd
Job Description
- The CSR Agent is responsible for customer-related queries.
- Provide basic customer service.
- CSR Agent is also responsible for providing first class support for all inquiries and escalations coming from business customers.
SKILLS:
- Strong written and verbal communication skills
- Good PC skills.
- Goodcustomerconvincing skills
- Strong analytical skills
- Excellent time management skills
- Problem solving and working through ambiguous situations
- Attention to detail and accuracy
- Exceptionalcustomerserviceskills
CORE ACTIVITIES:
- Receive and resolve inboundcustomersupport queries via a phone queue or web tickets.
- Handle and resolvecustomerqueries via inbound phone calls, emails or web chat.Provide support on non-technical & management inquiries
- Maintain awareness of competitive activity and opportunities for product development
- Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.
- Utilize other the customer service skills efficiently.
- Research and resolve customer inquiries for the various products and services.
- Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
- Must meet or exceed individual performance goals and metrics focused on providing customer support
Job Particulars
Education Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview, Group Discussion
Employment TypeFull Time
Job Id396082
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Telangana
Country India
About Company
The most promising service of ESSENCEA is to provide the best outsourcing solutions for the modern revolutionised industries. We act as extended support for your business. We are group of professionals who has immense experience in providing outsourcing solutions.
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