Customer Support Executive Jobs in Hyderabad - Hinduja Global Solutions
Job Description
Job Description:
- Position: Customer Support.
- Experience: 0 - 2 Years ( Fresher's )
- Educational Qualification: Inter, Diploma / Any Graduates {B.E. / B. TECH 2016 can also apply}
- Compensation: Upto 1.40LPA
- Shifts: Day / Rotational shifts.
- Location: Hyderabad
- Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
- Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
- Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience.
- The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
- Regional Language Communication Skill {English & Telugu}
- Good in English Communication
- Basic Telephone Etiquettes
- MS Office
- Typing Skills minimum 25 WPM with 85% accuracy & Basic System Navigation Skills
- Ability to write, read and speak English to suit business need
- Decision Making, numerical ability & logical reasoning
- Customer Focus and Being Attentive
Job Particulars
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id283360
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Telangana
Country India
About Company
HGS's voice contact center services are integral to the balance of both traditional and digital that sets the right tone for today's optimized customer experience. With our Sales, Marketing, and Growth; Customer Care and Retention; and Product Support and Resolution services, we help both our clients and their customers get the right answer fast. Whether the question is the need for new revenue via upsell and cross-sell, solving customer care queries, improving CSAT and retention, or technical troubleshooting , HGS takes a high-touch, high-empathy approach that gets results
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