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Customer Support Executive Jobs in Hyderabad - Joulestowatts

Customer Support Executive
Joulestowatts
Joulestowatts
Last Date 03 Jul 2018

Joulestowatts - Job Details

Date of posting: 04 May 18
  • Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
  • Analyze and resolve incidents and service requests regarding use of application software or hardware.
  • Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
  • Should have basic knowledge about computer software and hardware.
  • Should stay informed about ongoing issues/outages, changes in environment that are communicated viaemail and other channels regularly.
  • Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
  • Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.
  • Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
  • Should be a quick learner and team player.
  • Should be flexible to work in different shifts as ISS-Technology works 24 x 7.
  • Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in disciplinary actions including termination of your services.
  • Adheres to Code of Ethics, Vision, Mission and Core Values.
  • The team Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. 
  • Our professionals are committed to excellence and to enhancing the trust of our clients. Quality is our top priority, and by focusing on innovation, we continue to raise the bar on quality and deliver greater value tour clients.
Required:
  • Excellent written, verbal, listening, analytical and logical skills.
  • Easily grasp and communicate complex ideas.
  • Excellent problem solving skills.
  • Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365.
  • Knowledge of computer Hardware and Software troubleshooting.
  • Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac.
  • Knowledge of Network and Internet troubleshooting.
  • Knowledge of PDA (mobile devices) – Setup & troubleshooting.
  • Knowledge of Active Directories

Hiring Process : Face to Face Interview, Telephonic Interview

About Joulestowatts

JoulestoWatts
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Joulestowatts recruiting Customer Support Executive fresher’s in Hyderabad. The Joulestowatts vacancies for Customer Support Executive is filled through Face to Face Interview, Telephonic Interview etc.
Joulestowatts jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Joulestowatts recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Joulestowatts and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Joulestowatts and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.