Customer Support Executive Jobs in Hyderabad - Lycos Internet Limited
Job Description
- Job Description: Customer Support Executive
- The Customer Support Executives will support the Customers as directed by the Team Manager with the ultimate objective of increasing customer usage of products and services.
- To provide ongoing support to our customers on query resolutions as required in line with meeting SLAs over email and chat.
- Respond promptly to customer queries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Perform customer verifications
- Organize workflow to meet customer time frames
- Assist customers effectively & ensures customer satisfaction
- Provide customer with additional information or explain services.
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
- Interpersonal skills
- Strong communication skills - verbal and written
- Listening skills
- Eagerness to learn
- Problem analysis and problem-solving
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
- Ability to multitask
- Ability to tactfully handle stressful and difficult situations
- Should be a Graduate/Postgraduate
- Should possess knowledge on html/CSS/JavaScript, Domains, Troubleshooting Operating System (Windows/Mac/iOS/Andriod)
- Knowledge over Domains/DNS is an added advantage
- Knowledge on web site development would be an added advantage.
- 0 – 6 months in any of the customer/technical support industry.
- Ability to type (30wpm) is a must.
Job Particulars
About Company
Lycos - Ybrant Digital offers Digital Marketing solutions to Businesses, Agencies, and Online Publishers worldwide. With over 20 billion impressions a month, our Network serves leading brands such as Cisco, SAP, Intel, Dell, HP, Porsche, Renault, Ford, Jaguar, Land Rover, Toyota, Sony, Nokia, Sony Ericsson, Blackberry, British Airways, Air France, EasyJet, Lufthansa, ING, HSBC, Adidas, GAP Jeans, Reebok, Pepsi, Sprite, Snickers, Red Bull, Nestle, Saxo, Hotels.com, Ask.com, Expedia, Gillette, Phillips, MacAfee, UPS, Fujitsu, MTV, and M&M.
Lycos - Ybrant partners with some of the prominent online publishers such as MSN, Yahoo!, Viacom, United Online, Fox News, Bebo.com, Media Traffic, Rubicon, Gorilla Nation, Photobucket, Mobile Vision, hi5 Networks, Inc. ODNOKLASSNIKI.RU, Rhapsody, Rollingstone, Listen, Film, Real Guide, Real Games, Real and LillyLikes.
Lycos - Ybrant Digital has a global presence, with offices in 24 countries including North America, Argentina, Chile, Uruguay, Mexico, UK, France, Germany, Serbia, Israel, India and Australia, and representatives in Scandinavia, Poland, Italy and Greece.
