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Customer Support Executive Jobs in Hyderabad - Managementprimesolutiions

Customer Support Executive
Managementprimesolutiions
Hyderabad(Gachibowli , Hitech City , Madhapur )
2013 - 2017
15000 - 25000 Per Month
Managementprimesolutiions
Last Date 16 Oct 2017

Managementprimesolutiions - Job Details

Date of posting: 17 Aug 17
Urgent requirement/MNC client /Customer support/Voice/Non-Voice.
Job Description:
  • Freshers and Experienced candidates with good communication skills for Customer Service Associate - International Voice
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
Computer Knowledge/Skills: 
  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in the work environment
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills: 
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
  • They will be creative and analytical problem solvers with a passion for excellent customer service
  • Qualifications required: Minimum qualification is 10 + 2. 
  • Any graduate/ PG is eligible to apply.
  • Salary: INR 2,50,000 - 3,50,000 P.A.
  • Transport Allowance, Sodexo meal vouchers,
  • Night Shift Allowance, Over Time Benefits, and Performance Incentives.
  • Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role
  • Category: Voice Role: Associate/Senior Associate -(NonTechnical)
  • Employment Type: Permanent Job, Full Time

Hiring Process : Written-test, Face to Face Interview, Telephonic Interview

About Managementprimesolutiions

Management Prime solutions is providing training and placement services located in Ameerpet,Hyderabad.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Managementprimesolutiions recruiting Customer Support Executive fresher’s in Hyderabad(Gachibowli , Hitech City , Madhapur ). The Managementprimesolutiions vacancies for Customer Support Executive is filled through Written-test, Face to Face Interview, Telephonic Interview etc.
Managementprimesolutiions jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BBA/BBM, BSc, BCA, BSW, BEd, B.F.Sc(Fisheries), B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Managementprimesolutiions recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Managementprimesolutiions and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Managementprimesolutiions and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.