Customer Support Executive Jobs in Hyderabad - Nephrocare Health Services Private Limited

Customer Support Executive

Nephrocare Health Services Private Limited

0 to 3+ Years

Not disclosed

Expired

Posted: 11 Jun 18

Job Description

Role: Customer Support
Qualification : Any Degree.
Experience: Freshers – 3+ Years
Location: Hyderabad
Should be able to speak Tamil(Mandatory), English and Telugu / Hindi
Responsible for ensuring customer delight, relationship management and maintaining good report.
Responsible to handle the incoming and outgoing calls, Guest (Customer), tele-calling (Feedback Calls) activities and will keep a track of the data of calls.
Follow up with the E-Mails related to Customer care.
To ensure excellent service is provided during their dialysis if not escalate the issue to concern department.
Analyzing the feedbacks of the customers and working on improving the service levels.
Participating in various surveys like customer satisfaction, proficiency levels at the centres, etc
To enlighten the Guest (Patient) about intimating about our various schemes, discounts, etc
Solves guest’s problems when they approach the under our purview.
Ability to provide information verbally clearly and effectively.
Responsible for patient complaints and escalate them to next level and necessary follow up.

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers and Experienced (0 to 3+ Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id433342

Job Category Diploma , BSc/BCA/BBM , Tech Support

Locality Address

State Telangana

Country India

About Company

NephroPlus is India’s largest dialysis center network. Each NephroPlus center is a one stop shop for all of a dialysis guest’s needs. With a strong commitment to quality, NephroPlus is spearheading a change in the way dialysis is done in India.We have around 140 Centers in 18 States.

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