Customer Support Executive Jobs in Hyderabad - NowFloats
Job Description
- Does online training to the client accounts assigned.
- Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internalCRM/mainframe systems.
- Initiates required action for response to customer service
- requests for issues/problems, and communicates changes to the appropriate personnel departments.
- Ensures and provides quality service to both internal and external customers.
- Receives inquiries from and/or contacts the organization's branch/regional offices to resolve a variety of product related issues.
- Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
- Participates and provides expertise as a member of the customer service’s departmental team.
- The team's objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
- Good knowledge about SearchEngine Optimization (SEO)
- Gooduser of social media tools
- Adaptive to new technology tools to perform tasks like video calling, audio calling.
Job Particulars
Education M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id318789
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Telangana
Country India
About Company
NowFloats platform enables businesses to get an online presenceand get discovered online, all of these by just using SMS or APPs.Founded in the year 2012 and already has 200,000+ customers thatrange from your neighborhood store to Fortune 500, and is one ofthe fastest growing local content discovery platforms’ globally.
Founded by an experienced and diverse team, which has previouslyworked with Microsoft, GE and Saatchi & Saatchi.
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