Customer Support Executive Jobs in Indore - MMF Infotech Technologies PVT LTD
Job Description
Skills:
Roles and Responsibilities
- Excellent communication and analytical skills
- Strong leadership and management skills
- Must have excellent interpersonal skills
- Excellent written and verbal communication
- Active listening and Problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
Roles and Responsibilities
- A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal theref
- Keep records of customer interactions, process customer accounts, and file documents
- Proficiently communicating with customers electronically and taking follow up of the procedures.
- Handling customer queries regarding various products
- Identify and assess customer needs to achieve satisfaction
- Exhibiting patience in order to resolve queries in a timely manner
- Escalate unresolved issues to the appropriate internal teams
- Document knowledge in the form of solution article
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Patience when handling tough cases.
- Take a deep dive into product key features and have keen insight/knowledge about the product
Job Particulars
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id1332962
Job Category BSc/BCA/BBM , Tech Support
Locality Address A.B. Road., Navlakha, Palasia Square, Indore-Others
State Madhya Pradesh
Country India
About Company
We are an IT-based E-Commerce company.
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