Customer Support Executive Jobs in Mohali - Teleperformance
FEATURED JOBCustomer Support Executive
Not disclosed 
LLM, B.Arch, Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 12th Pass (HSE), B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, Any Post Graduate, Any Graduate, Other Graduate, Other Post Graduate 
Job Description
SKILLS REQUIRED
· Communication – Excellent Communication Skills In English
· Customer Focus – Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous , energetic and engaging while dealing with customers
· Learning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight
· Result Orientation – Should know how to prioritize work and use the available resources effectively, Should be able to take ownership for own results and reach out for support proactively
KEY responsibilities AND ACCOUNTABILITIES
· Provide phone / Chat / Email Support for Global customers.
· Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
· Demonstrates confidence and willingness to resolve customer requests or queries.
· Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
· Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
· Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
· Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
· Completes all training and development activities in timely manner
· Understanding of escalation handling procedures.
Job Particulars
About Company
Teleperformance India is a leading provider of Digital Integrated Business Services and Transformation Solutions for clients from around the world, representing all industry types.
The leading BPO in India, Teleperformance delivers proven solutions for optimizing processes, delivering exceptional customer experiences, and ensuring unmatched business agility. Teleperformance India also represents a global Center of Excellence within the Teleperformance group for delivering customized and cost-effective Back-Office services.
With our High-Tech, High-Touch approach, we balance advanced technology solutions with human empathy to provide exceptional customer experiences that increase satisfaction, loyalty, and retention, while also improving operational efficiency and agility.
We also offer comprehensive suite of back-office services like HR and Finance & Accounting, plus advanced automation, data analytics, Artificial Intelligence (AI), Machine Learning, and Robotics Process Automation (RPA) technologies.
The global leader in Work-At-Home (WAH) CX, Teleperformance moved more than 250,000 employees to a remote environment in 2020 leveraging many processes and best practices established through the development of our revolutionary Teleperformance Cloud Campus model in 2019. Designed from the ground up before the COVID crisis, Cloud Campus provides an end-to-end solution for hiring, managing, and optimizing remote teams – while maximizing business flexibility and resilience.
