Customer Support Executive Jobs in Mohali - UNOapp
Job Description
Job Summary
- Diagnose and troubleshoot technical issues, regarding software.
- Ask Clients targeted questions to quickly understand the root of the problem.
- Talk clients via phone until they have solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Provide prompt and accurate feedback to clients.
- Refer to internal database or external resources to provide accurate solutions.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Maintain jovial relationships with clients
Required Experience, Skills and Qualifications
- Fluent English Communication Skills.
- Undergraduate / Graduate/freshers can apply
- Fair knowledge in Computers/Technology.
Job Particulars
Education B.Arch, Certificate Course (ITI), Diploma, B.Com, B.Pharm, BBA/BBM, BCA, BDS, BEd, BHM, BSc, BVSc, CA, CS, 10th Pass (SSC), 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id403347
Job Category Diploma , BSc/BCA/BBM , Tech Support
SkillsEnglish Speaking
Locality Address
State Punjab
Country India
About Company
UnoApp is a web-based solution for restaurants in which they can publish
nearly any kind of content or promotions and push them through a
variety of digital channels. For example, restaurants can push menus to
their website or digital signage, or pre-schedule tweets to be published
on Twitter 30 minutes before every home football game (NFL), or receive
notifications of new online reviews, or manage their waitlist and
seating arrangement. From the same company that produces Digital Menubox, UnoApp integrates with a multitude of platforms and content sources.
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